Operations Manager - Hotel

Operations Manager - Hotel

Ashford Full-Time 28800 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead daily hotel operations, ensuring top-notch service and team management.
  • Company: Join a vibrant hotel in South East Kent, known for its excellent hospitality.
  • Benefits: Enjoy competitive salary, career progression, and a dynamic work environment.
  • Why this job: Perfect for those seeking hands-on leadership experience in a bustling hotel setting.
  • Qualifications: Strong background in food and beverage, sales, and excellent communication skills required.
  • Other info: Must be available for busy weekend shifts; transport needed due to shift nature.

The predicted salary is between 28800 - 42000 £ per year.

Operations Manager, required for a hotel in South East Kent. As Operations Manager, you will be responsible for the smooth day to day running of this hotel along with your team. For the opportunity of Operations Manager, our client is looking for a good all-rounder, however the focus is to include a strong background from within food and beverage service departments along with bedroom sales and administration. Financial awareness, budgeting and development of sales are essential along with excellent communication and organisational skills. This role will suit a candidate who seeks career progression or perhaps you are currently holding a role as a hotel Operations Manager / Deputy Hotel Manager seeking a new opportunity, from within a hotel / boutique hotel. As Operations Manager, you will need to be hands on, on the floor during the busy service times, driving standards forward and ensuring systems and procedures are in place and followed to ensure customer satisfaction and company objectives fulfilled, adhering to and ensuring statutory regulations are met. You will be involved with the day to day supervision of your team to also include, recruitment, development, discipline, training and coaching, focussing on strong leadership skills, to ensure standards and service levels are maintained and further developed. Duty management will also form part of your duties leading from the front which, will include working on the traditional busy shifts at this hotel, which are a Friday, Saturday and Sunday and the remainder of the time you will have time to focus on your admin / office whilst on duty. Salary for Operations Manager, is given as Competitive, working 5 days over 7. Please advise your salary expectations. Live out only. Transport will be required due to the nature of the shifts. Please send an up-to-date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy. We look forward to receiving all applications, however due to the high number of applications, we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK

Operations Manager - Hotel employer: N.E. Recruitment

Join a dynamic hotel team in South East Kent as an Operations Manager, where your leadership will drive exceptional service and operational excellence. We offer a supportive work culture that prioritises employee growth through training and development opportunities, alongside competitive salary packages. With a focus on work-life balance and a vibrant team environment, this role is perfect for those looking to advance their career in the hospitality industry.
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Contact Detail:

N.E. Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operations Manager - Hotel

✨Tip Number 1

Familiarise yourself with the specific hotel and its operations. Research their food and beverage offerings, customer service standards, and any recent news or changes. This knowledge will help you demonstrate your genuine interest in the role during interviews.

✨Tip Number 2

Network within the hospitality industry, especially with professionals who have experience in operations management. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities.

✨Tip Number 3

Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've improved service standards or increased sales in previous roles, as this will resonate well with potential employers.

✨Tip Number 4

Highlight your financial acumen by being prepared to discuss budgeting and cost control measures you've implemented in previous positions. This will show that you understand the business side of hotel operations, which is crucial for the role.

We think you need these skills to ace Operations Manager - Hotel

Leadership Skills
Financial Awareness
Budgeting Skills
Sales Development
Food and Beverage Service Knowledge
Organisational Skills
Communication Skills
Team Supervision
Recruitment and Training
Customer Service Excellence
Problem-Solving Skills
Attention to Detail
Time Management
Knowledge of Statutory Regulations
Hands-On Approach

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in food and beverage service, bedroom sales, and administration. Emphasise any previous roles as an Operations Manager or Deputy Hotel Manager, showcasing your leadership skills and financial awareness.

Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific examples of how you've driven standards and improved customer satisfaction in past roles. This is your chance to show why you're the perfect fit for the Operations Manager position.

Highlight Relevant Skills: In your application, clearly outline your organisational and communication skills. Provide examples of how you've successfully managed teams, handled recruitment, and implemented training programmes to develop staff.

Be Clear About Salary Expectations: Since the job description asks for salary expectations, be honest and clear about what you are looking for. Research typical salaries for Operations Managers in the area to ensure your expectations are realistic.

How to prepare for a job interview at N.E. Recruitment

✨Showcase Your Leadership Skills

As an Operations Manager, strong leadership is key. Be prepared to discuss your experience in leading teams, handling recruitment, and training staff. Share specific examples of how you've motivated your team and improved service standards.

✨Demonstrate Financial Acumen

Since financial awareness and budgeting are crucial for this role, come ready to talk about your experience with managing budgets and driving sales. Highlight any successful initiatives you've implemented that positively impacted the hotel's financial performance.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios where you had to manage busy service times or resolve customer complaints effectively, and be ready to explain your thought process and actions.

✨Know the Hotel's Standards and Regulations

Familiarise yourself with the statutory regulations and standards relevant to hotel operations. During the interview, demonstrate your understanding of these regulations and how you ensure compliance within your team to maintain high service levels.

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