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- Tasks: Manage hotel operations, coordinate events, and ensure top-notch customer service.
- Company: Join a vibrant hotel team in the beautiful Betchworth area.
- Benefits: Competitive salary, potential live-in options, and various company perks.
- Why this job: Be at the heart of hospitality, making memorable experiences for guests.
- Qualifications: Supervisory experience in hospitality and strong customer service skills required.
- Other info: Dynamic role with opportunities for growth and development in the hospitality industry.
The predicted salary is between 28000 - 32000 £ per year.
Duty Manager required for our client, a hotel, to join a busy operations team located in the outer Betchworth area of Surrey. As Duty Manager, candidates require a background at a supervisory level from within a hotel or similar. Preferably you will have held a supervisory/managerial role from within a busy Food and Beverage orientated property. This role will require previous experience of managing team members; Duty Management within Hotel hospitality experience is essential. Microsoft Office and Excel experience is essential and understanding of financial budgets is desirable, along with excellent customer service skills and a positive and ambitious professional attitude.
40 hours per week – 5 days out of 7 to include weekends on a rota. The shift pattern will be on a rota – the early shift being 7 am to 3 pm and the late starting 3 pm to 11 pm.
Duties & Responsibilities of the Duty Manager:
- To undertake duty management shifts
- To set up conference rooms and functions according to the weekly function sheets
- To have a good knowledge & understanding of the departments and to be able to assist in all areas of the hotel
- Assist in coordinating wedding receptions and functions of up to 200 people
- Stock checking of laundry, crockery and cutlery
- Ensure the hotel's Health & Safety Policy and Fire Policy is adhered to at all times
- With the assistance of the HR team, organise in-house training for the staff at the hotel
- To understand the running of the financial budgets along with spreadsheets that need to be monitored and adjusted on a weekly basis
- To ensure high customer service skills are always implemented throughout the hotel
- To process suppliers orders for the hotel as and when required
The salary for Duty Manager is given as approximately £28,000 - £32,000 per annum for a 40 hour week. There may be the possibility of live-in accommodation which is deductible from salary. Transport would be required due to location if you live in the local area. Other company benefits are available.
Candidates must be eligible to live and work in the UK.
Duty Manager - Hotel employer: N.E. Recruitment
Contact Detail:
N.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Hotel
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked as Duty Managers. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of hotel operations and customer service excellence. Think about specific examples from your past roles that showcase your skills in managing teams and handling busy environments.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and apply through our website. Tailor your application to highlight your supervisory experience and familiarity with financial budgets, which are key for this role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great chance to reiterate why you’re the perfect fit for the Duty Manager role.
We think you need these skills to ace Duty Manager - Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience in hotel or hospitality settings. We want to see how your background aligns with the Duty Manager role, so don’t be shy about showcasing relevant skills and achievements!
Show Off Your Customer Service Skills: As a Duty Manager, excellent customer service is key. Use your application to demonstrate specific examples of how you've gone above and beyond for guests in previous roles. We love to see that passion for service!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at N.E. Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations, especially in Food and Beverage. Familiarise yourself with the specific duties of a Duty Manager and be ready to discuss how your previous experience aligns with these responsibilities.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to manage a team effectively. Prepare examples from your past roles where you've successfully led a team, resolved conflicts, or improved service standards. This will demonstrate your capability to handle the supervisory aspects of the role.
✨Excel at Excel
Since Microsoft Office and Excel skills are essential, be prepared to discuss your experience with spreadsheets and financial budgets. You might even want to bring along a sample of your work or be ready to answer questions about how you've used these tools in previous positions.
✨Customer Service is Key
Highlight your customer service skills during the interview. Share specific instances where you've gone above and beyond for guests or handled difficult situations. This will show that you understand the importance of excellent service in the hospitality industry.
