At a Glance
- Tasks: Coordinate maintenance support for our fleet and ensure top-notch customer service.
- Company: Join a fast-expanding team in the automotive industry.
- Benefits: Enjoy a competitive salary and a company pension scheme.
- Other info: Work in a dynamic environment with a supportive team.
- Why this job: Be the go-to person for vehicle issues and make a real difference.
- Qualifications: Experience in vehicle maintenance or customer service is preferred.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for a Service Department Maintenance Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers. Customer satisfaction and communication skills will be vital in ensuring our first-class service is upheld. The successful candidate will become the first reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service experience and a problem-solving skill set, who can deliver exceptional customer service within a fast-paced, ever-changing environment, have good organisational skills and the drive to work hard within an incredibly varied role. This is a fantastic opportunity for an individual to join our fast-expanding team.
Responsibilities and Duties:
- Ensure all phone calls are answered in a timely manner.
- Emails responded to and up to date.
- Ensuring all breakdown calls are administered with appropriate actions applied efficiently.
- Use of the appropriate party to attend breakdowns ensuring fix first time.
- Processing MOTs for ND Brown vehicles and liaising with customers to ensure all vehicles are MOT compliant.
- Arranging vehicle servicing in line with ND Brown / vehicle manufacturers service schedules.
- Booking LOLER or other related tests when required.
- Processing of vehicle-related fines including speeding & penalty charge notices and recharging to customers where applicable.
- Updating any service information onto the company r2c / syrinx systems.
- Proactively ensure that all vehicle fleet remains compliant.
- Monitoring of the fleet to make sure all vehicles are compliant with relevant legislation.
- Liaising with third-party workshops & recovery providers and organising replacement transport.
- Escalation of any non-attendances to relevant line Supervisor.
- Responsible for own health and safety and for the health and safety of your colleagues and your environment.
- Help and support as and when requested in the breakdown operations team.
- Any other task which may be a reasonable request during your day-to-day role.
Experience/Skills:
- Commercial Vehicle Maintenance and Service experience, knowledge, and understanding is preferred.
- Excellent customer communications skills, both written and verbal.
- Effective administration and organisational skills with strict attention to detail and accuracy.
- Ability to work closely within a small team, supporting colleagues on a day-to-day basis.
- Strong computer skills.
- Proficient Microsoft Office user, especially Excel.
- Ability to work efficiently under pressure.
- Ability to work with company processes and procedures in mind.
Working Hours: Monday - Friday, 8:00am - 5:00pm (Full time).
Benefits: Company pension scheme. Competitive salary.
Service Department Maintenance Coordinator employer: N.D. Brown Limited
ND Brown Ltd is an excellent employer, offering a dynamic work environment where proactive individuals can thrive. With a strong focus on employee development and a supportive culture, team members are encouraged to grow their skills while contributing to the success of the company. Located within a vibrant depot network, employees benefit from hands-on experience and the opportunity to engage with various stakeholders in the commercial vehicle sector.
