At a Glance
- Tasks: Coordinate mobile HGV mechanics and ensure top-notch customer service.
- Company: Join a fast-expanding team at ND Brown, a leader in vehicle maintenance.
- Benefits: Enjoy a competitive salary and a company pension scheme.
- Other info: Full-time role with Monday to Friday hours, offering a dynamic work environment.
- Why this job: Be a key player in our success while gaining valuable experience in the automotive industry.
- Qualifications: Strong communication skills and a background in customer service or automotive maintenance.
The predicted salary is between 30600 - 37400 £ per year.
Job Overview
We are looking for a Service / Mobile Engineer Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld.
The successful candidate will play a pivotal role in ND Browns success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team.
You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers.
This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role.
This is a fantastic opportunity for an individual to join our fast expanding team.
Responsibilities and Duties
Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible.
Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner.
Liaise with HGV mobile mechanics daily, ensuring they have all the customers needs in order for the work required.
Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts.
Respond to email and phone enquiries in a positive and professional manner.
Engage with the client base regarding all aspects of vehicle maintenance bookings.
Ensuring all breakdown calls are administered with appropriate actions applied efficiently.
Use of the appropriate party to attend breakdowns ensuring fix first time.
Processing MOTs for ND Brown vehicles and liaising with customers to ensure all Vehicles are MOT compliant.
Arranging vehicle servicing in line with ND Brown / vehicle manufacturers service schedules.
Booking LOLER or other related tests when required.
Ensure all paperwork is checked and completed for all service, repair and maintenance activities.
Process all commercial vehicle compliance documentation in R2C & Syrinx.
Support the preparation and sending of client reports.
Responsible for own health and safety and for the health and safety of your colleagues and your environment.
Help and support as and when requested in the breakdown operations team.
Any other task which may be a reasonable request during your day-to-day role.
Experience/Skills
Competence in IT/Computer skills and database entry essential.
Good communication is essential.
Excellent attention to detail is essential.
Effective organisation/planning skills are essential Good geographical knowledge is necessary.
Experience in customer service background preferred.
Commercial vehicle management and service industry experience preferred.
Qualified mechanical background or knowledge of the HGV industry is desirable.
Working knowledge of r2c & Syrinx desirable.
Working Hours Monday
Friday, 8:00am
5:00pm. (Full time) Benefits Company pension scheme.
Competitive Salary
TPBN1_UKTJ
Service & Mobile Engineer Coordinator in Birmingham employer: N.D. Brown Limited
ND Brown Ltd is an excellent employer, offering a dynamic work environment where proactive individuals can thrive. With a strong focus on employee development and a supportive culture, team members are encouraged to grow their skills while contributing to the success of the company. Located within a vibrant depot network, employees benefit from hands-on experience and the opportunity to engage with various stakeholders in the commercial vehicle sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Mobile Engineer Coordinator in Birmingham
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like N.D. Brown Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by N.D. Brown Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service & Mobile Engineer Coordinator in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at N.D. Brown Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at N.D. Brown Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into N.D. Brown Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at N.D. Brown Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at N.D. Brown Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to N.D. Brown Limited.
