About the Role
We are seeking an accomplished Senior ServiceNow Consultant with a strong blend of strategic consulting expertise and hands‑on implementation experience. This role requires a seasoned professional who can engage with C‑level executives, drive digital transformation initiatives, and lead enterprise‑wide ServiceNow programs across ITOM, HR, and AI‑driven solutions.
The ideal candidate will possess exceptional stakeholder management skills, executive presence, and the ability to translate business challenges into technology‑driven outcomes while ensuring compliance with regulatory and governance requirements.
Key Responsibilities
Act as a trusted advisor to CXOs, senior business leaders, and enterprise stakeholders
Lead strategic workshops, transformation roadmaps, and executive‑level discussions
Drive ServiceNow adoption and enterprise transformation initiatives
Deliver and oversee implementation programs across:
- ITOM (Discovery, Service Mapping, Event Management)
- HR Service Delivery (HRSD)
- AI & Intelligent Automation Initiatives
- Digital Workflow Transformation
Collaborate with cross‑functional teams to align business objectives with technology solutions
Provide guidance on governance, risk, compliance, and regulatory requirements
Influence key stakeholders and manage complex enterprise relationships
Mentor teams and provide thought leadership across large‑scale ServiceNow engagements
Required Skills & Experience
12+ years of overall IT experience
Strong consulting, advisory, and business transformation background
Proven experience engaging with CXOs, Directors, VP‑level, and senior stakeholders
Excellent communication, presentation, and executive presence ("gravitas")
Hands‑on experience delivering ServiceNow ITOM and HRSD solutions
Experience with AI adoption, GenAI initiatives, workflow automation, or intelligent operations
Strong understanding of Regulatory Compliance, Governance, and Risk frameworks
Ability to lead enterprise transformation programs from strategy through execution
Preferred Qualifications
ServiceNow Certifications
Experience in global enterprise environments
Knowledge of GRC, GDPR, SOX, ISO 27001, or similar compliance frameworks
Experience leading large digital transformation initiatives
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Platform Architect - Certified ServiceNow Professional (CMA/CTA preferred) employer: N Consulting
N Consulting Ltd is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Nottingham. With a strong focus on employee growth, we provide ample opportunities for professional development and skill enhancement, particularly in cutting-edge technologies like AWS and Python. Our hybrid work model ensures flexibility, allowing you to balance your personal and professional life while contributing to impactful projects.
