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- Tasks: Support production applications and troubleshoot issues in a dynamic retail environment.
- Company: Join a leading retail company focused on innovative application support.
- Benefits: Enjoy hybrid work, flexible shifts, and time off for weekend rotations.
- Why this job: Be part of a collaborative team that values proactive problem-solving and customer engagement.
- Qualifications: 6+ years in application support, with skills in Java, SQL, and Splunk required.
- Other info: Ideal for those passionate about tech support and eager to make an impact.
The predicted salary is between 48000 - 72000 £ per year.
Role: Production Applications / L2 Support Engineer
Location: London (Hybrid - 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)
Core Requirements:
- Experience: 6+ years in application support or development
- Technical Skills: Java (comfortable analyzing code), SQL & Database knowledge, Splunk: Strong in querying, regex, alerts, and dashboards
Other Requirements:
- Strong communication & collaboration with internal teams
- Production issue troubleshooting and log analysis experience
- Familiarity with ITIL practices, ticketing systems, and SLA management
- Proactive in identifying and resolving production issues
- Able to collaborate with Dev and L3 teams for incident triage and change reviews
- Experience managing Major Incidents and post-mortem processes
Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.
Production Applications / L2 Support Engineer employer: N Consulting Ltd
Contact Detail:
N Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Applications / L2 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Java, SQL, and Splunk. Being able to demonstrate your proficiency in these areas during interviews will set you apart from other candidates.
✨Tip Number 2
Highlight your experience with ITIL practices and ticketing systems. Be prepared to discuss how you've managed incidents and SLAs in previous roles, as this is crucial for the Production Applications / L2 Support Engineer position.
✨Tip Number 3
Showcase your communication and collaboration skills by preparing examples of how you've worked with internal teams to resolve production issues. This will demonstrate your ability to thrive in a customer-facing environment.
✨Tip Number 4
Be ready to discuss your approach to troubleshooting and log analysis. Prepare specific scenarios where you've successfully identified and resolved production issues, as this will illustrate your proactive mindset and technical expertise.
We think you need these skills to ace Production Applications / L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 6+ years of experience in application support or development. Emphasise your technical skills in Java, SQL, and any relevant experience with Splunk, as these are core requirements for the role.
Craft a Strong Cover Letter: In your cover letter, demonstrate your strong communication and collaboration skills. Mention specific examples of how you've worked with internal teams to troubleshoot production issues and manage major incidents.
Showcase Relevant Experience: When detailing your work history, focus on your experience with ITIL practices, ticketing systems, and SLA management. Highlight any proactive measures you've taken to resolve production issues and improve processes.
Prepare for Technical Questions: Be ready to discuss your technical skills in detail during the interview process. Prepare to analyse code snippets in Java and answer questions related to SQL queries and database management, as these will likely come up.
How to prepare for a job interview at N Consulting Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Java, SQL, and Splunk during the interview. Be prepared to discuss specific examples where you've used these skills to troubleshoot production issues or improve application performance.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved major incidents or conducted post-mortem analyses. This will show your proactive approach to identifying and resolving production issues, which is crucial for this role.
✨Emphasise Communication and Collaboration
Since the role requires strong communication with internal teams, be ready to discuss how you've collaborated with developers and L3 teams in the past. Highlight any experiences where effective communication led to successful incident resolution.
✨Familiarity with ITIL Practices
Brush up on ITIL practices and be prepared to discuss how you've applied them in previous roles. Understanding ticketing systems and SLA management will demonstrate your readiness for the responsibilities of this position.
