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- Tasks: Manage hardware inventory, support events, and troubleshoot tech issues.
- Company: Dynamic tech company in London with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in tech support.
- Qualifications: Strong communication skills and knowledge of Windows and hardware.
- Other info: Fast-paced environment with plenty of learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role: ISM Technician
Location: London
Responsibility:
- Hardware Inventory Management ensuring stock levels are constantly monitored.
- Hardware request and receipt through our internal ordering system.
- Actively monitoring the ticket queue and managing requests through to completion.
- Housekeeping on IT rooms.
- Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
- Supports hardware decommissioning events.
- Supports Business moves / changes – ensure involvement in early stages of planning.
- Managing escalations through to conclusion.
- Manage client expectations.
- Setup and installation of Temporary training rooms / Office wide events - Expos.
- Comms room patching.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Image/re-image computers, configure IP phones and mobile phones.
- Supports work from home hardware requests.
- Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
Experience:
- Excellent communication, interpersonal and customer care skills.
- Ability to work well under pressure and to tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
- Experience in working with Banking and Financial organization is a plus.
ISM Technician in London employer: N Consulting Ltd
Contact Detail:
N Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISM Technician in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in roles similar to the ISM Technician. Attend events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with hardware management and troubleshooting. Use specific examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a networking event, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it’s a great way to show your interest in being part of our team!
We think you need these skills to ace ISM Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the ISM Technician role. We want to see how your background in hardware management and customer support aligns with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality!
Showcase Relevant Experience: When detailing your experience, focus on specific examples that demonstrate your problem-solving skills and ability to manage workloads under pressure. We appreciate candidates who can provide concrete evidence of their capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at N Consulting Ltd
✨Know Your Hardware
Make sure you brush up on your knowledge of hardware components and troubleshooting techniques. Be ready to discuss your experience with desktops, laptops, and peripherals, as well as any specific instances where you've successfully resolved technical issues.
✨Showcase Your Communication Skills
Since this role requires excellent communication and customer care skills, prepare examples of how you've effectively communicated with clients or team members in the past. Think about situations where you managed expectations or escalated issues successfully.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage your workload and prioritise tasks, especially under pressure. Share specific examples of how you've met tight deadlines or handled multiple requests simultaneously, particularly in a help desk environment.
✨Familiarise Yourself with Policies
Understand the importance of adhering to policies and guidelines, especially regarding overtime and expenses. Be ready to discuss how you ensure compliance in your previous roles and how you would approach this aspect in the new position.
