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- Tasks: Manage AWS-focused services and ensure operational stability in a fast-paced DevOps environment.
- Company: N Consulting Ltd, a dynamic tech company in London with a hybrid work model.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a hybrid model with excellent career advancement potential.
- Why this job: Join a collaborative team and make a real impact on service delivery and DevOps maturity.
- Qualifications: Experience in service management, vendor management, and strong stakeholder collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Service Manager (MIE) to support a critical AWS-focused environment within a fast-paced DevOps delivery landscape. This role is ideal for someone with strong service management expertise who can balance operational stability with ongoing delivery and DevOps maturity initiatives.
Key Experience Required:
- Strong experience in Service Management disciplines across development and in-service lifecycle
- Proven supplier and vendor management experience within commercial framework agreements
- Experience managing incidents, problems, escalations, and operational remediation
- Strong stakeholder management and cross-functional collaboration skills
- Experience working within DevOps environments across end-to-end delivery and support
- Understanding of product delivery, risk management, architecture, environments, releases, and budgeting
- Workday knowledge is highly desirable
- Release management experience advantageous
Key Responsibilities:
- Ensure delivery of day-to-day IT operational services from suppliers
- Maintain stability and quality of supplier-delivered services
- Lead and coordinate service-related issue resolution and remediation activities
- Ensure IT suppliers meet contractual and operational commitments
- Support operational governance, service improvements, and DevOps maturity initiatives
- Potentially support release management activities
Work Model:
- Hybrid working model with 40% onsite presence
- Collaborative environment with cross-functional technical teams
Service Manager (MIE) – AWS / DevOps Environment employer: N Consulting Limited
Contact Detail:
N Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (MIE) – AWS / DevOps Environment
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in AWS or DevOps. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your service management skills. Be ready to discuss how you've handled incidents and escalations in the past. We want to hear your success stories!
✨Tip Number 3
Showcase your collaboration skills! During interviews, highlight examples of how you've worked with cross-functional teams. This is key in a DevOps environment, and we love to see teamwork in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who fit our culture.
We think you need these skills to ace Service Manager (MIE) – AWS / DevOps Environment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Manager role. Highlight your experience in service management, AWS, and DevOps environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing incidents and stakeholder collaboration.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics or specific outcomes to demonstrate your impact in previous roles, especially in supplier management and operational stability.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at N Consulting Limited
✨Know Your Service Management Stuff
Make sure you brush up on your service management principles, especially in a DevOps context. Be ready to discuss your experience with incident management and how you've handled operational challenges in the past.
✨Show Off Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders and collaborated across teams. This role requires strong communication, so think about times when you’ve navigated tricky conversations or built relationships with suppliers.
✨Get Familiar with AWS and DevOps
Since this position is focused on an AWS environment, it’s crucial to understand the basics of AWS services and DevOps practices. Brush up on any relevant projects you've worked on that involved these technologies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges in service delivery or how they measure success in their DevOps initiatives.