At a Glance
- Tasks: Lead service delivery and manage IT infrastructure projects with a dynamic team.
- Company: N Consulting Ltd, a forward-thinking company in London.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Join a diverse team and thrive in a fast-paced environment.
- Why this job: Make a real impact in IT while developing your leadership skills.
- Qualifications: Experience in IT operations and strong project management skills required.
The predicted salary is between 60000 - 75000 £ per year.
Location: London, UK
Work Mode: Hybrid 3 days weekly from office
Duration: 6 months
More than 10 years in IT infrastructure of which 2 plus years directly working with customers and should have worked 2/3 years with the current organization.
Bachelor’s degree or equivalent certifications.
Minimum of 4 years hands-on work experience in any area of Infrastructure Operations, Network Operations, Service Desk.
Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
Specific experience of onshore/offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
Experience in working in a multi-national/multi-cultural environment.
Strong operations management skills (preferably ITIL Certified) with the ability to extract, analyse data to drive improvement actions.
Ability to handle/negotiate with customers and/or senior Account personnel.
Excellent documentation, presentation and communication skills – demonstrated in a work environment.
Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.
Must also possess the necessary skills, behaviours, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
Working toward professional Project Management certification recommended.
As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
Selects appropriately which applicable standards, methods, tools, and applications to use.
Demonstrates analytical and systematic approach to problem solving.
Communicates fluently orally and in writing and can present complex technical information.
Can absorb rapidly new technical information and apply it effectively.
Maintains awareness of developing technologies and their application.
Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
Service Delivery Manager employer: N Consulting Limited
N Consulting Ltd is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the role of Service Delivery Manager in London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and certification, alongside a hybrid work model that promotes work-life balance. Our commitment to innovation and collaboration in a multi-national environment ensures that our team members are not only valued but also empowered to drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at N Consulting Ltd or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve successfully managed service delivery or improved operations. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your relevant experience in IT infrastructure and project management, and don’t forget to mention any ITIL certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show us your passion for service delivery.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your ability to present complex information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at N Consulting Limited
✨Know Your Stuff
Make sure you brush up on your IT infrastructure knowledge, especially in areas like Service Desk and Network Operations. Be ready to discuss your hands-on experience and how it relates to the role of a Service Delivery Manager.
✨Showcase Your Project Management Skills
Prepare examples that highlight your experience in Project/Program Management. Think about specific projects where you applied advanced principles and how you navigated challenges, especially in a multi-national environment.
✨Communication is Key
Since this role requires excellent communication skills, practice articulating complex technical information clearly. You might even want to prepare a short presentation on a relevant topic to demonstrate your ability to convey ideas effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer negotiations. Prepare scenarios from your past experiences where you successfully resolved operational issues or improved processes.
