At a Glance
- Tasks: Lead service delivery and manage IT infrastructure projects with a dynamic team.
- Company: N Consulting Ltd, a forward-thinking company in the heart of London.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Work in a multicultural environment with excellent career advancement opportunities.
- Why this job: Join a vibrant team and make a real impact in IT service delivery.
- Qualifications: Experience in IT infrastructure and strong project management skills required.
The predicted salary is between 60000 - 75000 £ per year.
Location: London, UK
Work Mode: Hybrid 3 days weekly from office
Duration: 6 months
More than 10 years in IT infrastructure of which 2 plus years directly working with customers and should have worked 2/3 years with a degree or equivalent of 4 years hands-on work experience in any area of Infrastructure Operations, Network Operations, Service Desk.
Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
Specific experience of onshore/offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
Experience in working in a multi-national/multi-cultural environment.
Strong operations management skills (preferably ITIL Certified) with the ability to extract, analyse data to drive improvement actions.
Ability to handle/negotiate with customers and/or senior Account personnel.
Excellent documentation, presentation and communication skills – demonstrated in a work environment.
Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.
Must also possess the necessary skills, behaviours, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
Working toward professional Project Management certification recommended.
As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
Selects appropriately which applicable standards, methods, tools, and applications to use.
Demonstrates analytical and systematic approach to problem solving.
Communicates fluently orally and in writing and can present complex technical information effectively.
Maintains awareness of developing technologies and their impact.
Service Delivery Manager in London employer: N Consulting Limited
N Consulting Ltd is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and certification, particularly in Project Management. Our hybrid work model promotes a healthy work-life balance, while our commitment to innovation and collaboration ensures that every team member can thrive in a multi-national environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with professionals in the IT infrastructure space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Polish your LinkedIn profile! Make sure it reflects your experience in service delivery and project management. Engage with relevant content and connect with people in your field to increase your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to service delivery and project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT infrastructure and any relevant project management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience in customer-facing roles and how you've successfully managed projects in the past.
Show Off Your Communication Skills:Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a well-presented application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at N Consulting Limited
✨Know Your Stuff
Make sure you brush up on your IT infrastructure knowledge, especially in areas like Service Desk and Network Operations. Be ready to discuss your hands-on experience and how it relates to the role of a Service Delivery Manager.
✨Showcase Your Project Management Skills
Prepare examples that highlight your experience in Project/Program Management. Focus on specific projects where you’ve successfully led teams or improved processes, and be ready to discuss the methodologies you used.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating complex technical concepts in simple terms. You might even want to prepare a short presentation to demonstrate your ability to convey information effectively.
✨Cultural Fit Matters
Given the multi-national environment, be prepared to discuss your experience working with diverse teams. Share examples of how you've navigated cultural differences and built strong relationships with clients and colleagues.
