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- Tasks: Support production applications, troubleshoot issues, and collaborate with teams to ensure smooth operations.
- Company: Join a dynamic tech company in London focused on innovative solutions and teamwork.
- Benefits: Enjoy flexible remote work options, time off for weekend shifts, and a supportive work culture.
- Why this job: Gain hands-on experience in a fast-paced environment while making a real impact on client satisfaction.
- Qualifications: Proficiency in Java, SQL, and Splunk; strong communication skills and a proactive mindset required.
- Other info: Contract role for 6+ months with opportunities for growth and learning in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Possibility of remote work: Work from office – weekly 3 days (Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London
Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.
Required Core Skills:
- Java and DB SQL
- Splunk
Areas of responsibility:
- Excellent communication skills and the ability to collaborate with multiple internal teams.
- Interest in working on Support projects and willingness to work during weekend shifts on a rotational basis.
- Experience with Java and databases (either development or support), with comfort in analyzing Java code or SQL queries.
- Good hands-on experience with Splunk, including querying, regex, alerts, and dashboards setup (no need for Splunk admin knowledge).
- Application log analysis skills and prior experience troubleshooting issues in production environments.
- ITIL, ticket, and incident management skills with relevant work experience.
- Proactive approach to production issues, including notifying the team about ongoing and potential future issues.
- Ensuring client SLAs are met by managing deliverables for critical applications and understanding IT/business SLAs.
- Collaborating with Development and Level 3 support teams on incident triages, release/change reviews, and application stabilization enhancements.
- Handling major incidents, engaging relevant teams, creating post-mortems, and ensuring incident closure.
L2 Support Engineer employer: N Consulting Limited
Contact Detail:
N Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Java, DB SQL, and Splunk. Consider setting up a small project or lab environment to practice your skills, as hands-on experience can really set you apart during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires collaboration with multiple internal teams. Practising how to explain technical issues clearly and concisely can help you demonstrate your ability to work effectively in a team during the interview process.
✨Tip Number 3
Prepare for questions related to incident management and troubleshooting in production environments. Think of examples from your past experiences where you successfully handled major incidents or improved processes, as these will showcase your proactive approach.
✨Tip Number 4
Since the role involves weekend shifts, be ready to discuss your flexibility and willingness to adapt to this schedule. Highlight any previous experiences where you managed similar work hours, as this will show your commitment to meeting the team's needs.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java, SQL, and Splunk. Include specific examples of how you've used these skills in previous roles, especially in production environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the L2 Support Engineer role. Mention your flexibility for weekend shifts and your proactive approach to handling production issues, as these are key aspects of the job.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to collaborate with internal teams and manage client SLAs effectively.
Highlight Relevant Experience: Detail any previous experience you have with ITIL, ticket management, and incident management. This will show that you understand the responsibilities of the role and can hit the ground running.
How to prepare for a job interview at N Consulting Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Java and SQL in detail. You might be asked to analyse code snippets or SQL queries, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical team members can understand, as collaboration with various teams is essential.
✨Demonstrate Proactivity
Highlight instances where you took the initiative to resolve production issues or improve processes. Discuss how you proactively notified teams about potential problems and contributed to incident management, as this aligns with the responsibilities of the role.
✨Prepare for Weekend Shift Questions
Since the role requires flexibility with weekend shifts, be ready to discuss your availability and willingness to work during these times. Show that you understand the importance of meeting SLAs and are committed to supporting the team’s needs.
