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- Tasks: Provide hands-on IT support at bank branches and manage incidents using ServiceNow.
- Company: Join a leading bank focused on innovation and customer service.
- Benefits: Enjoy a company car for travel and a supportive work environment.
- Why this job: Be part of a dynamic team, enhancing your tech skills while making a real impact.
- Qualifications: 4-5 years of desktop support experience and a clean UK driving license required.
- Other info: Immediate joiners preferred; occasional out-of-hours support may be needed.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (WFO 5 days/week)
Contract Duration: 6 Months
Travel Requirement: Yes, travel to Bank branches (Liverpool, Manchester, Sheffield, Bradford, Gateshead, Chester) with company car provided.
Working Hours: Mon-Fri, 09:00 AM to 05:00 PM UKT, with occasional out-of-hours support.
Minimum Qualifications:
- 4-5 years of desktop support experience (preferably in banking or multi-branch operations).
- Full, clean UK manual driver’s license.
Desired Skills:
- Exceptional written and verbal communication skills.
- Experience in hardware installation, troubleshooting, and maintenance.
- Strong customer service skills with a positive attitude.
- Experience with Azure, Intune, and Active Directory (beneficial).
- Basic understanding of network management (routing, switching, VLANs, DNS, DHCP, Wireless LAN/WAN).
- Familiarity with ServiceNow for incident management and service requests.
Key Responsibilities:
- Provide hands-on IT support at Bank stores for IT equipment (PCs, IP phones, printers, tablets, digital displays, etc.).
- Conduct bi-monthly IT health checks, report findings, and liaise with store managers.
- Manage incidents and service requests using ServiceNow within SLA.
- Train store colleagues on IT equipment usage and troubleshooting.
- Document and update procedural knowledge for internal use.
- Identify and escalate technical defects for further investigation.
- Support major incidents, assisting with troubleshooting and resolution.
- Collaborate on IT infrastructure projects, including store openings, closures, equipment rollouts, and software updates.
- Ensure security compliance by following approval processes for service requests.
- Provide occasional support for Desktop Support and 1st Line Support teams.
Note: Immediate joiners are preferred for this role.
IT Site Operations Engineer employer: N Consulting Limited
Contact Detail:
N Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Site Operations Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Intune, and Active Directory. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Since this role involves travel to various bank branches, ensure you have a clean UK manual driver’s license and be prepared to discuss your driving experience during the interview. Highlight any previous roles where you had to travel for work.
✨Tip Number 3
Prepare to demonstrate your customer service skills, as this role requires strong interaction with store colleagues. Think of examples from your past experiences where you provided exceptional support or training to users.
✨Tip Number 4
Research the company culture and values of the bank you’ll be supporting. Understanding their approach to IT operations and customer service will help you tailor your responses in interviews and show that you’re a good fit for their team.
We think you need these skills to ace IT Site Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 4-5 years of desktop support experience, especially in banking or multi-branch operations. Emphasise your skills in hardware installation, troubleshooting, and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your exceptional communication skills and positive attitude. Mention your familiarity with Azure, Intune, Active Directory, and ServiceNow, as these are beneficial for the role.
Highlight Relevant Experience: In your application, provide specific examples of how you've managed incidents and service requests in previous roles. Discuss any experience you have with IT health checks and training colleagues on IT equipment.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Site Operations Engineer.
How to prepare for a job interview at N Consulting Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware installation, troubleshooting, and maintenance. Highlight any specific projects or challenges you've faced in previous roles, especially in a banking or multi-branch environment.
✨Demonstrate Communication Abilities
Since exceptional written and verbal communication skills are crucial for this role, practice explaining technical concepts in simple terms. You might be asked to train store colleagues, so showing your ability to communicate effectively is key.
✨Familiarise Yourself with ServiceNow
As managing incidents and service requests using ServiceNow is part of the job, it would be beneficial to have a basic understanding of how the platform works. If you have prior experience, be ready to share specific examples of how you used it to manage IT issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to troubleshoot an issue under pressure or handle a difficult customer, and be ready to explain your thought process and actions.
