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- Tasks: Manage tech hardware, support IT projects, and ensure top-notch customer service.
- Company: Join N Consulting Ltd, a dynamic tech company in London.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be part of exciting IT projects and make a real difference in tech delivery.
- Qualifications: Tech-savvy with strong communication skills and a passion for problem-solving.
- Other info: Great chance to develop your career in a fast-paced environment.
The predicted salary is between 21500 - 34500 £ per year.
Location: London, England, United Kingdom
Salary: £25000 - £30000 /year
Job Type: Contract
Date Posted: January 21st, 2026
Purpose: Responsible for the successful delivery of all BAU Technology and Voice tasks. Instrumental role for the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards.
Key Responsibilities:
- Hardware Inventory Management ensuring stock levels are constantly monitored.
- Hardware request and receipt through our internal ordering system.
- Actively monitoring the ticket queue and managing requests through to completion.
- Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
- Supports hardware decommissioning events.
- Supports Business moves / changes – ensure involvement in early stages of planning.
- Managing escalations through to conclusion.
- Manage client expectations.
- Setup and installation of Temporary training rooms / Office wide events - Expos.
- Comms room patching.
- Supports work from home hardware requests.
- Ensure that policies and guidelines relating to overtime and expenses are adhered to.
- All local guidelines for cost control are adhered to.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
- Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
- Work across lines of service to ensure a coordinated approach to providing support for the customer.
- Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
- Perform basic troubleshooting, system upgrades and replacements for employees.
- Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
- Evaluate user requests and requirements and recommend effective technological solutions.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Will be required to work outside business hours and participate in additional weekend work.
- Image/re-image computers, configure IP phones and mobile phones.
Key Attributes:
- Proven ability to work independently with little supervision as well as in a team environment.
- Excellent communication, interpersonal and customer care skills.
- Ability to work well under pressure and to tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
- Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
- Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line).
- Experience in the financial industry.
- An understanding of ITIL Service Support and Delivery disciplines and methodologies.
- Focus on customer service.
ISM Technician employer: N Consulting Limited
Contact Detail:
N Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISM Technician
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have a lead on that ISM Technician role you’re after.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on those key responsibilities from the job description and be ready to showcase how your skills match up.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! We’ve got all the latest openings, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace ISM Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ISM Technician role. Highlight relevant experience, especially in hardware management and customer service, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the role and how your skills align with our needs. Keep it concise but engaging – we want to see your personality come through!
Showcase Your Technical Skills: Don’t forget to highlight your technical skills! Mention any experience with Windows, help desk systems, or ITIL methodologies. We love seeing candidates who can demonstrate their technical prowess clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at N Consulting Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, hardware troubleshooting, and any relevant certifications like MCSA or A+. Being able to discuss your technical skills confidently will show that you're ready to tackle the challenges of the ISM Technician role.
✨Showcase Your Customer Care Skills
Since this role emphasises customer service, prepare examples of how you've provided excellent support in previous positions. Think about specific situations where you managed client expectations or resolved issues effectively, as this will demonstrate your commitment to a quality service.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting hardware or managing escalations. This will highlight your strong organisational and problem-solving skills, which are crucial for the job.
✨Understand the Company Culture
Research N Consulting Ltd and their approach to IT service management. Familiarise yourself with their values and how they align with your own. Showing that you understand their culture and are eager to contribute to their Continuous Service Improvement initiatives can set you apart from other candidates.
