At a Glance
- Tasks: Provide L2 support for Identity & Access Management systems, focusing on Microsoft Identity Manager.
- Company: Join a dynamic team in a hybrid work environment with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with global teams and develop your skills in a fast-paced environment.
- Why this job: Make a real impact by solving complex issues and enhancing security for users.
- Qualifications: Experience in L2 support, SQL skills, and knowledge of Microsoft Identity Manager required.
The predicted salary is between 40000 - 50000 £ per year.
Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You’ll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.
Key Accountabilities
- Own L2 support for MIM Sync and MIM Service in production and non-production environments.
- Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.
- Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.
- Perform operational activities.
- User/account provisioning exceptions (joiner/mover/leaver fallouts).
- Access request workflow fallouts and queue management.
- Certificate/credential-related issues (where applicable).
- Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts).
- Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3.
- Execute approved changes (configuration updates, run profile changes, connection updates) following change control.
- Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation.
- Drive problem management: trend recurring incidents, perform root-cause analysis with L3, and track permanent fixes.
- Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues.
- Participate in on-call/major incident processes as required.
Required Skills
- Experience in L2 application/production support for enterprise systems (incident, problem, change).
- Working knowledge of Microsoft Identity Manager (MIM) operation.
- MIM Service request processing and workflow fallouts (desirable).
- Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
- Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).
- Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
- Must show a progressive advancement in responsibility including deep troubleshooting technical skill.
- Self-driven and be able to work independently with minimal supervision.
- Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms.
- Strong process mapping skills.
- Strong analysis skills.
- Identification of use cases.
- Technical understanding of infrastructure technologies.
- Experience of working closely with IT developers/engineers and operational teams.
- Root cause analysis skills.
- Ability to optimise processes and maximise efficiency.
- Strong stakeholder engagement and communication skills.
- Confident at presenting what they are working on.
- Positive team player working as part of a large programme; questioning mind to find facts and challenge where appropriate.
- Accountability for deliverables and proven track record of delivering on schedule.
- Good time management.
- Must be self-sufficient; able to deliver quality output without supervision.
- Previous experience of working in a regulated banking/financial environment.
- Experience of working with global teams.
- Knowledge of IAM controls (least privilege, audit trails, access recertification).
L2 Support with Microsoft Identity Manager in Sheffield employer: N Consulting Global
Join a dynamic and innovative team as an L2 Support professional for Microsoft Identity Manager, where you will thrive in a hybrid work environment that promotes collaboration and flexibility. Our company values employee growth, offering extensive training and development opportunities, while fostering a supportive culture that encourages problem-solving and teamwork. Located in a vibrant area, we provide a stimulating workplace that not only prioritises your career advancement but also ensures a healthy work-life balance.
We think you need these skills to ace L2 Support with Microsoft Identity Manager in Sheffield
Level 2 Support
Microsoft Identity Manager (MIM)
Incident Triage
Service Restoration
SQL Server
T-SQL Querying
Problem Management
