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- Tasks: Support production applications, troubleshoot issues, and collaborate with teams to ensure smooth operations.
- Company: Join a dynamic tech company in London, focused on innovative solutions and team collaboration.
- Benefits: Enjoy flexible remote work options, competitive pay, and time off for weekend shifts.
- Why this job: Be part of a supportive culture that values teamwork and offers opportunities for growth in tech.
- Qualifications: Proficiency in Java and databases; experience with Splunk is a plus.
- Other info: Must be open to weekend shifts and have strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Role Title: Production Applications / L2 Support Engineer
Possibility of remote work: Work from office – weekly 3 days (Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London
Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.
Required Core Skills: Java and DB
Nice to have skills: Splunk
Areas of responsibility:
- Excellent communication skills and person should be more collaborative with multiple internal teams.
- Should be interested in working in Support projects. Willing to work during weekend shifts on a rotational basis.
- Working experience on Java and DB (either Dev or Support). Should be comfortable in analysing Java code or SQL query.
- Good hands-on experience with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex usage, alerts and dashboards setup etc.)
- Need to have Application log analysis skills and prior experience to troubleshoot issues in production environments.
- ITIL / Ticket / Incident managing skills and previous work experience on the same would be considered.
- Should be more pro-active with respect to Production issues and notifying the team about ongoing and future predictive issues.
- Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLAs.
- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
- Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.
Contact Detail:
N Consulting Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer- Java
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Java and database management. Brush up on your skills by working on small projects or contributing to open-source projects that involve these technologies.
✨Tip Number 2
Since communication and collaboration are key for this role, practice articulating your thoughts clearly. Engage in discussions on platforms like GitHub or Stack Overflow to showcase your ability to work with others and solve problems collaboratively.
✨Tip Number 3
Get comfortable with Splunk, particularly in querying and setting up alerts and dashboards. You can find online tutorials or courses that focus on these aspects to enhance your practical knowledge before the interview.
✨Tip Number 4
Prepare for potential scenario-based questions regarding incident management and troubleshooting. Think of examples from your past experiences where you successfully resolved issues in production environments, as this will demonstrate your proactive approach.
We think you need these skills to ace L2 Support Engineer- Java
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java and database management. Include specific examples of your work in support roles, especially any relevant projects or incidents you've handled.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and collaborative nature. Mention your willingness to work weekend shifts and your proactive approach to production issues, as these are key aspects of the role.
Showcase Relevant Skills: Clearly outline your experience with Splunk, including any specific tasks you've performed such as querying, setting up alerts, or creating dashboards. This will demonstrate your capability to handle the responsibilities of the position.
Prepare for Technical Questions: Be ready to discuss your experience with Java code analysis and SQL queries during the interview process. Prepare examples of how you've troubleshot issues in production environments to showcase your problem-solving skills.
How to prepare for a job interview at N Consulting Global
✨Showcase Your Java Expertise
Be prepared to discuss your experience with Java in detail. Highlight specific projects where you've used Java, and be ready to analyse code snippets or SQL queries during the interview.
✨Demonstrate Communication Skills
Since the role requires collaboration with multiple internal teams, practice articulating your thoughts clearly. Use examples from past experiences where effective communication led to successful outcomes.
✨Familiarise Yourself with Splunk
Even though you don't need admin knowledge, understanding how to query data, set up alerts, and create dashboards in Splunk will give you an edge. Brush up on regex usage as well, as it may come up in discussions.
✨Prepare for Incident Management Scenarios
Expect questions about your experience with ITIL processes and incident management. Think of specific incidents you've managed, how you approached troubleshooting, and how you ensured SLAs were met.
