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- Tasks: Support production applications, troubleshoot issues, and collaborate with teams to ensure smooth operations.
- Company: Join a dynamic tech company in London focused on innovative solutions and team collaboration.
- Benefits: Enjoy flexible remote work options, competitive pay, and time off for weekend shifts.
- Why this job: Be part of a supportive culture that values teamwork and offers opportunities for growth in tech.
- Qualifications: Proficiency in Java and databases; experience with Splunk is a plus.
- Other info: Must be open to weekend shifts and have strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Role Title: Production Applications / L2 Support Engineer
Possibility of remote work: Work from office – weekly 3 days (Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London
Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.
Required Core Skills: Java and DB
Nice to have skills: Splunk
Areas of responsibility:
- Excellent communication skills and person should be more collaborative with multiple internal teams.
- Should be interested in working in Support projects. Willing to work during weekend shifts on a rotational basis.
- Working experience on Java and DB (either Dev or Support). Should be comfortable in analysing Java code or SQL query.
- Good hands-on experience with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex usage, alerts and dashboards setup etc.)
- Need to have Application log analysis skills and prior experience to troubleshoot issues in production environments.
- ITIL / Ticket / Incident managing skills and previous work experience on the same would be considered.
- Should be more proactive with respect to Production issues and notifying the team about ongoing and future predictive issues.
- Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLAs.
- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
- Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.
L2 Support Engineer- Java employer: N Consulting Global
Contact Detail:
N Consulting Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer- Java
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Java and database management. Brush up on your skills by working on small projects or contributing to open-source projects that involve these technologies.
✨Tip Number 2
Since communication and collaboration are key for this role, practice articulating your thoughts clearly. Engage in discussions on platforms like GitHub or Stack Overflow to demonstrate your ability to work with others and solve problems collaboratively.
✨Tip Number 3
Gain hands-on experience with Splunk, focusing on querying and setting up alerts and dashboards. You can find online tutorials or courses that will help you understand how to effectively use Splunk for application log analysis.
✨Tip Number 4
Prepare for potential weekend shifts by demonstrating your flexibility and willingness to adapt. Highlight any previous experience you have with shift work or managing incidents during off-hours to show that you're ready for the demands of the role.
We think you need these skills to ace L2 Support Engineer- Java
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java and database management. Include specific examples of your work in support roles, especially any relevant projects or tasks that demonstrate your troubleshooting skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the L2 Support Engineer role. Mention your flexibility for weekend shifts and your collaborative approach to working with internal teams. Highlight your experience with Splunk and application log analysis.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to collaborate effectively with different teams. This could be through past experiences or specific projects.
Highlight ITIL and Incident Management Experience: If you have experience with ITIL practices or incident management, make sure to include this in your application. Detail any relevant responsibilities you've had in managing incidents or ensuring SLAs are met.
How to prepare for a job interview at N Consulting Global
✨Showcase Your Java Expertise
Be prepared to discuss your experience with Java in detail. Highlight specific projects where you've used Java, and be ready to analyse code snippets or SQL queries during the interview.
✨Demonstrate Communication Skills
Since the role requires collaboration with multiple internal teams, practice articulating your thoughts clearly. Use examples from past experiences where effective communication led to successful outcomes.
✨Familiarise Yourself with Splunk
Even though you don't need admin knowledge, understanding how to query data, set up alerts, and create dashboards in Splunk will give you an edge. Brush up on regex usage as well, as it may come up in discussions.
✨Prepare for Weekend Shift Questions
Since the job involves weekend shifts, be ready to discuss your flexibility and willingness to work during these times. Share any previous experiences that demonstrate your adaptability to varying work schedules.
