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- Tasks: Support production applications, troubleshoot issues, and collaborate with teams to ensure smooth operations.
- Company: Join a dynamic tech company in London focused on innovative solutions and collaborative culture.
- Benefits: Enjoy flexible remote work options, competitive pay, and time off for weekend shifts.
- Why this job: Gain hands-on experience in Java and DB while working in a supportive team environment.
- Qualifications: Proficiency in Java and database management; experience with Splunk is a plus.
- Other info: Must be open to weekend shifts and have strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Role Title: Production Applications / L2 Support Engineer
Possibility of remote work: Work from office – weekly 3 days (Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London
Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.
Required Core Skills: Java and DB
Nice to have skills: Splunk
Areas of responsibility:
- Excellent communication skills and ability to collaborate with multiple internal teams.
- Interest in working on Support projects and willingness to work during weekend shifts on a rotational basis.
- Working experience in Java and DB (either Development or Support). Should be comfortable analysing Java code or SQL queries.
- Good hands-on experience with Splunk usage (no need for Splunk admin knowledge, but good knowledge on querying, regex usage, alerts, and dashboards setup is required).
- Application log analysis skills and prior experience troubleshooting issues in production environments.
- ITIL / Ticket / Incident management skills and previous work experience in the same would be considered.
- Proactive approach to Production issues and notifying the team about ongoing and future predictive issues.
- Ensure Client SLAs are met - manage deliverables for critical applications by working with Business users and understanding the IT/business SLAs.
- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings, as well as identify enhancements for application platform stabilization.
- Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incidents.
L2 Support Engineer- Java employer: N Consulting Global
Contact Detail:
N Consulting Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer- Java
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Java and database management. Brush up on your skills by working on small projects or contributing to open-source projects that involve these technologies.
✨Tip Number 2
Since communication and collaboration are key aspects of this role, consider joining online forums or local meetups related to Java and support engineering. Engaging with professionals in the field can help you build connections and gain insights into best practices.
✨Tip Number 3
Get comfortable with Splunk, particularly in querying and setting up alerts and dashboards. You can find plenty of online tutorials and resources to help you understand how to effectively use this tool, which will give you an edge during the interview.
✨Tip Number 4
Prepare for potential scenario-based questions regarding incident management and troubleshooting. Think of examples from your past experiences where you successfully resolved issues in production environments, as this will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace L2 Support Engineer- Java
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java and database management. Include specific examples of your work in support roles, especially any relevant projects or incidents you've handled.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and collaborative nature. Mention your willingness to work weekend shifts and how your proactive approach has helped in previous roles.
Showcase Relevant Skills: Clearly outline your experience with Splunk, particularly in querying and alert setup. If you have ITIL or incident management experience, make sure to highlight this as well.
Prepare for Technical Questions: Be ready to discuss your troubleshooting methods and experiences with production environments. Think of specific examples where you successfully resolved major incidents or improved application stability.
How to prepare for a job interview at N Consulting Global
✨Showcase Your Java Expertise
Make sure to highlight your experience with Java during the interview. Be prepared to discuss specific projects where you've used Java, and if possible, bring examples of code you've worked on or problems you've solved.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication and collaboration with multiple teams, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated technical issues to non-technical stakeholders.
✨Familiarise Yourself with Splunk
Even though deep admin knowledge isn't required, having a solid understanding of how to query data in Splunk will set you apart. Brush up on your skills related to alerts, dashboards, and regular expressions before the interview.
✨Prepare for Weekend Shift Questions
As the role involves weekend shift rotations, be ready to discuss your flexibility and willingness to work during these times. Think about how you can manage your time effectively while balancing work and personal commitments.
