At a Glance
- Tasks: Manage hardware inventory, support events, and troubleshoot IT issues.
- Company: Join N Consulting Global, a leader in tech support.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a chance to work on exciting projects.
- Why this job: Be the go-to tech hero and make a difference every day.
- Qualifications: Strong communication skills and knowledge of Windows and hardware.
The predicted salary is between 36000 - 60000 £ per year.
Base Pay Range: This range is provided by N Consulting Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities:
- Hardware Inventory Management ensuring stock levels are constantly monitored.
- Hardware request and receipt through our internal ordering system.
- Actively monitoring the ticket queue and managing requests through to completion.
- Housekeeping on IT rooms.
- Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
- Supports hardware decommissioning events.
- Supports Business moves / changes – ensure involvement in early stages of planning.
- Managing escalations through to conclusion.
- Setup and installation of Temporary training rooms / Office wide events - Expos.
- Comms room patching.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Image/re-image computers, configure IP phones and mobile phones.
- Supports work from home hardware requests.
- Ensure that policies and guidelines relating to overtime and expenses are adhered to.
- All local guidelines for cost control are adhered to.
Qualifications:
- Excellent communication, interpersonal and customer care skills.
- Ability to work well under pressure and to tight timescales.
- Strong organizational and problem-solving skills.
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
Experience:
- Experience in working with Banking and Financial organization is a plus.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Analyst, Consulting, and Administrative
Information Technology Desktop Support employer: N Consulting Global
N Consulting Global is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. Located in a vibrant area, we provide our team with competitive pay, comprehensive benefits, and opportunities to engage in meaningful projects that directly impact our clients. Join us to be part of a supportive environment that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Desktop Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled hardware issues or improved processes in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply right away and follow up with a message to the recruiter to express your enthusiasm.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up on them. A simple email to check in shows your interest and keeps you on the recruiter's radar.
We think you need these skills to ace Information Technology Desktop Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with hardware management and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Information Technology Desktop Support role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills:Since this role requires excellent communication and customer care skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at N Consulting Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, hardware troubleshooting, and the specific tools mentioned in the job description. Being able to discuss your experience with desktop support and how you've handled similar issues in the past will show that you're a strong candidate.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think of examples where you've successfully done this before.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload, especially when under pressure. Think of specific instances where you’ve juggled multiple tasks or managed a ticket queue effectively. This will highlight your ability to stay organised and efficient.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling escalations or supporting events. Prepare by thinking through how you would approach these scenarios, focusing on problem-solving and customer care. This will help you showcase your practical skills and thought process.
