At a Glance
- Tasks: Support unpaid carers by providing guidance, information, and practical help.
- Company: Join a caring organisation dedicated to community support and well-being.
- Benefits: Enjoy flexible working, ongoing development, and a focus on employee well-being.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while building meaningful connections.
- Qualifications: Passion for helping others, strong communication skills, and empathy.
The predicted salary is between 25000 - 30000 £ per year.
Do you have a passion for helping people? Are you a great listener who enjoys providing practical information, guidance and support? We're looking for a Carers Information & Support Officer to join our dedicated team and help unpaid carers access the information, services and support they need to look after their well-being while caring for others. This is an opportunity to join an organisation where people genuinely care about the work they do, the communities they serve, and each other.
About the Role
As a Carers Information & Support Officer, you'll work directly with unpaid carers, helping them to understand their rights, navigate services, access support, and build confidence in their caring role. You’ll provide information, advice and guidance through a variety of channels, helping carers feel heard, valued and connected.
Key responsibilities include:
- Providing information, guidance and practical support to unpaid carers.
- Carrying out carer conversations and assessments of need.
- Signposting and referring carers to appropriate services and resources.
- Developing positive relationships with carers, partners and community organisations.
- Promoting carer services through community outreach and engagement.
- Maintaining accurate records and monitoring outcomes.
- Supporting carers to improve their health, wellbeing and resilience.
About You
We're looking for someone who:
- Is passionate about supporting people and making a positive difference.
- Has excellent communication and listening skills.
- Can build trust and rapport with a wide range of individuals.
- Is organised and able to manage a varied workload.
- Has good IT and record-keeping skills.
- Works well independently and as part of a team.
- Understands the challenges faced by unpaid carers (through work, volunteering or personal experience).
Experience in health, social care, community services, advice, support work or customer-facing roles would be beneficial, but equally important are your values, empathy and commitment to helping others.
Why Join Us?
N-Compass has been recognised as one of the UK's Top 100 Medium Workplaces for Well-being and for Development. When you join us, you’ll find:
- A supportive and inclusive team culture.
- Hybrid and flexible working opportunities.
- A strong focus on employee wellbeing.
- Ongoing learning and development opportunities.
- Values-led leadership and supportive managers.
- Opportunities to share ideas and shape services.
- A workplace where every colleague is treated with respect and kindness.
Our Values
We're looking for people who share our values and are committed to:
- Putting people first.
- Acting with integrity.
- Embracing diversity and inclusion.
- Striving to make a positive difference every day.
Successful applicants will be required to undergo an enhanced DBS check. This role may be closed prior to the advertised closing date, dependent on applicant numbers, therefore early applications are advised. N-Compass is an equal opportunities employer. If you require any adjustments to participate in the recruitment and selection process, please contact a member of our People Services Team using the details on our website.
Well-being Support Officer in Rochdale employer: N-Compass
N-Compass is an exceptional employer dedicated to supporting unpaid carers and fostering a culture of well-being and inclusivity. With a strong emphasis on employee development, flexible working arrangements, and a values-led leadership approach, we create an environment where every team member is respected and empowered to make a meaningful impact in the community. Join us to be part of a compassionate team that prioritises personal growth and the well-being of both employees and those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Well-being Support Officer in Rochdale
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at N-Compass.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from N-Compass!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like N-Compass, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at N-Compass or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Well-being Support Officer in Rochdale
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to N-Compass:Before hitting send, make sure to tailor your application specifically to N-Compass! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at N-Compass
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
