At a Glance
- Tasks: Support unpaid carers with information, guidance, and practical help to enhance their well-being.
- Company: Join a caring organisation dedicated to supporting communities and each other.
- Benefits: Flexible working, 25 days leave, health plans, and ongoing development opportunities.
- Other info: Dynamic workplace with a focus on employee well-being and respect.
- Why this job: Make a real difference in people's lives while being part of a supportive team.
- Qualifications: Passion for helping others, strong communication skills, and experience in support roles preferred.
Do you have a passion for helping people? Are you a great listener who enjoys providing practical information, guidance and support? We're looking for a Carers Information & Support Officer to join our dedicated team and help unpaid carers access the information, services and support they need to look after their well-being while caring for others. This is an opportunity to join an organisation where people genuinely care about the work they do, the communities they serve, and each other.
About the Role
As a Carers Information & Support Officer, you'll work directly with unpaid carers, helping them to understand their rights, navigate services, access support, and build confidence in their caring role. You'll provide information, advice and guidance through a variety of channels, helping carers feel heard, valued and connected.
Key responsibilities include:
- Providing information, guidance and practical support to unpaid carers.
- Carrying out carer conversations and assessments of need.
- Signposting and referring carers to appropriate services and resources.
- Developing positive relationships with carers, partners and community organisations.
- Promoting carer services through community outreach and engagement.
- Maintaining accurate records and monitoring outcomes.
- Supporting carers to improve their health, wellbeing and resilience.
About You
We're looking for someone who:
- Is passionate about supporting people and making a positive difference.
- Has excellent communication and listening skills.
- Can build trust and rapport with a wide range of individuals.
- Is organized and able to manage a varied workload.
- Has good IT and record-keeping skills.
- Works well independently and as part of a team.
- Understands the challenges faced by unpaid carers (through work, volunteering or personal experience).
Experience in health, social care, community services, advice, support work or customer-facing roles would be beneficial, but equally important are your values, empathy and commitment to helping others.
Why Join Us?
At N-Compass, our culture is one of the things we are most proud of. We know that when our colleagues feel supported, valued and connected, they can make the biggest difference to the people we serve. That's why we've worked hard to create an environment where wellbeing, learning and belonging are at the heart of everything we do. We're proud to have been recognised as one of the UK's Top 100 Medium Workplaces for Well-being and for Development, reflecting our commitment to creating a great place to work.
When you join us, you'll find:
- A supportive and inclusive team culture
- Hybrid and flexible working opportunities
- A strong focus on employee wellbeing
- Ongoing learning and development opportunities
- Values-led leadership and supportive managers
- Opportunities to share ideas and shape services
- A workplace where every colleague is treated with respect and kindness
Our Values
We're looking for people who share our values and are committed to:
- Putting people first
- Acting with integrity
- Embracing diversity and inclusion
- Striving to make a positive difference every day
Join Us
If you're looking for a rewarding role where you can support unpaid carers whilst being part of a caring, ambitious and people-centred organisation, we'd love to hear from you. Together, we can ensure that carers receive the support, recognition and opportunities they deserve.
Successful applicants will be required to undergo an enhanced DBS check. This role may be closed prior to the advertised closing date, dependent on applicant numbers, therefore early applications are advised. N-Compass is an equal opportunities employer. If you require any adjustments to participate in the recruitment and selection process, please contact a member of our People Services Team using the details on our website.
Working for N-Compass gives you access to a great range of benefits, take a look at what we offer:
- 25 days annual leave entitlement + bank holidays with additional days for length of service.
- An extra day off for your birthday!
- Maximum 37-hour week
- 5% Employer Pension Contribution, 3% Employee Pension Contribution
- Employee Assistance Programme - around the clock access via telephone, email and online, this is a free, independent resource to help you balance your work, family and personal life
- Westfield Mosaic Health Plan, which enables you to be reimbursed for a range of treatments including dental, optical, therapy treatments, wellbeing and alternative therapy treatments
- Death in service benefit
- Bereavement Counselling
- Probate Helpline
- Family Friendly Policies
- Monthly Employee Award
- Buying and selling annual leave
- 3 hours off for Christmas shopping
- Learning and Development Opportunities
- Dynamic, innovative, fun organisation
Well-being Support Officer (12 months Maternity Leave cover) in Knowsley employer: N-Compass
At n-compass, we pride ourselves on being an exceptional employer dedicated to making a real difference in the lives of unpaid carers. Our supportive work culture fosters compassion and inclusivity, providing volunteers with meaningful opportunities to grow and develop their skills while making a significant impact in the community. Join us in our mission to offer vital support and experience the rewarding journey of helping others in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Well-being Support Officer (12 months Maternity Leave cover) in Knowsley
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to N-Compass, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of N-Compass. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at N-Compass. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at N-Compass
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with N-Compass.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Well-being Support Officer (12 months Maternity Leave cover) role at N-Compass, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show N-Compass that you can think critically and act effectively under pressure.
