At a Glance
- Tasks: Lead a passionate team delivering vital advocacy services and support individuals in need.
- Company: Join N-Compass, a values-driven charity known for its supportive culture.
- Benefits: Enjoy 25 days annual leave, flexible working, and a great pension scheme.
- Other info: Dynamic, innovative environment with ongoing learning and career development opportunities.
- Why this job: Make a real difference every day while empowering others and shaping service delivery.
- Qualifications: Experience in advocacy or people-focused services with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
At N-Compass, advocacy is a commitment to ensuring every individual is heard, respected and supported to have choice and control in their lives. We are looking for an experienced and passionate Duty Advocacy Team Leader to lead our frontline advocacy service. This is a pivotal role where you will guide a dedicated team, shape service delivery, and ensure people receive high-quality, responsive support when they need it most.
The Duty Advocacy team serves as the first point of contact for all Advocacy services, responsible for receiving, triaging, and assessing the eligibility of referrals across multiple channels, including telephone, email, online chat, and post.
Why join us?
- We are proud of our culture, one where people feel valued, trusted and able to thrive.
- We are recognised as a great place to work, underpinned by strong employee engagement and a focus on wellbeing.
- We actively support colleagues to develop and grow professionally, with access to learning and development from day one.
- We foster a culture of kindness, openness and trust, where people feel safe to share ideas, learn and improve.
- We focus on you said, we did, listening to our teams and acting on feedback to continuously improve how we work together.
This means you won’t just lead a team, you’ll be part of a supportive, values-driven organisation that invests in you.
About the role
As Duty Advocacy Team Leader, you will:
- Lead and support a team delivering responsive duty advocacy services.
- Ensure high-quality, person-centred support at the first point of contact.
- Provide coaching, guidance and supervision to develop your team’s confidence and capability.
- Monitor performance, quality and demand, helping shape service improvements.
- Build strong relationships with partners and stakeholders.
- Maintain a calm, solutions-focused approach in a fast-paced environment.
About you
You’ll be someone who:
- Has experience in advocacy, advice, or a similar people-focused service.
- Brings strong leadership skills, with the ability to motivate and develop others.
- Communicates clearly and can make complex situations easy to understand.
- Is calm under pressure and able to prioritise effectively.
- Is passionate about empowering people and upholding their rights.
What you’ll get in return
- A supportive and collaborative team environment.
- Opportunities for ongoing learning and career development.
- A culture that prioritises wellbeing, flexibility and trust.
- The chance to make a real difference every day.
Benefits
- 25 days annual leave entitlement + bank holidays with additional days for length of service.
- An extra day off for your birthday!
- Maximum 37-hour week.
- 5% Employer Pension Contribution, 3% Employee Pension Contribution.
- Employee Assistance Programme - around the clock access via telephone, email and online, this is a free, independent resource to help you balance your work, family and personal life.
- Westfield Mosaic Health Plan, which enables you to be reimbursed for a range of treatments including dental, optical, therapy treatments, wellbeing and alternative therapy treatments.
- Death in service benefit.
- Bereavement Counselling.
- Probate Helpline.
- Family Friendly Policies.
- Monthly Employee Award.
- Buying and selling annual leave.
- 3 hours off for Christmas shopping.
- Learning and Development Opportunities.
- Dynamic, innovative, fun organisation.
Ready to lead with purpose? If you’re looking for a role where you can combine leadership, impact and a genuinely positive workplace culture, we’d love to hear from you. Apply now and be part of a team that is committed to helping people be heard.
Successful applicants will be required to undergo an enhanced DBS check. This role may be closed prior to the advertised closing date, dependent on applicant numbers, therefore early applications are advised.
First Contact Team Leader - Team Leader in Blackburn employer: N-Compass
At N-Compass, we pride ourselves on being an exceptional employer, offering a supportive and collaborative environment where every team member is valued and empowered to thrive. With a strong focus on employee wellbeing, professional development, and a culture of kindness and trust, you will have the opportunity to lead a dedicated team in making a meaningful impact in the lives of those we serve. Join us in Preston and experience a workplace that prioritises your growth and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land First Contact Team Leader - Team Leader in Blackburn
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear how you can bring that calm, solutions-focused approach to the Duty Advocacy role.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if this is the right fit for you. Ask about their approach to team development or how they handle feedback.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our supportive, values-driven organisation.
We think you need these skills to ace First Contact Team Leader - Team Leader in Blackburn
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for advocacy shine through! We want to see how much you care about empowering individuals and making a difference in their lives. Share personal experiences or motivations that drive you to this role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong leadership and communication abilities, so give us examples of how you've successfully led teams or supported others in similar roles.
Be Clear and Concise:Keep your application straightforward and easy to read. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while showcasing your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application reaches us directly. Plus, you’ll find all the details you need about the role and our amazing culture right there.
How to prepare for a job interview at N-Compass
✨Know Your Advocacy Stuff
Make sure you brush up on your knowledge of advocacy principles and practices. Understand the key responsibilities of a Duty Advocacy Team Leader, especially how to provide person-centred support and lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've motivated a team or improved service delivery. Be ready to discuss how you can foster a culture of kindness and trust within the team.
✨Communicate Clearly
Practice explaining complex situations in simple terms. This role requires clear communication, so consider how you would convey important information to both your team and the individuals seeking support.
✨Stay Calm Under Pressure
Think of scenarios where you had to maintain composure in a fast-paced environment. Be prepared to share how you prioritise tasks and manage stress while ensuring high-quality support for those in need.
