At a Glance
- Tasks: Lead a passionate team to deliver impactful advocacy services and support individuals in need.
- Company: N-Compass, a values-driven organisation prioritising employee wellbeing and development.
- Benefits: Generous leave, flexible hours, pension contributions, and ongoing learning opportunities.
- Other info: Join a dynamic, innovative team that values kindness, trust, and collaboration.
- Why this job: Make a real difference every day while empowering others and shaping service delivery.
- Qualifications: Experience in advocacy or people-focused services with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Lead with purpose. Empower others. Make every voice heard. Lead our First Contact Team at N-Compass, where advocacy is a commitment to ensuring every individual is heard, respected and supported to have choice and control in their lives. We’re looking for an experienced and passionate Duty Advocacy Team Leader to lead our frontline advocacy service. This is a pivotal role where you’ll guide a dedicated team, shape service delivery, and ensure people receive high-quality, responsive support when they need it most.
The Duty Advocacy team serves as the first point of contact for all Advocacy services, responsible for receiving, triaging, and assessing the eligibility of referrals across multiple channels, including telephone, email, online chat, and post. We are proud of our culture, one where people feel valued, trusted and able to thrive. We are recognised as a great place to work, underpinned by strong employee engagement and a focus on wellbeing.
We actively support colleagues to develop and grow professionally, with access to learning and development from day one. We foster a culture of kindness, openness and trust, where people feel safe to share ideas, learn and improve. We focus on “you said, we did”, listening to our teams and acting on feedback to continuously improve how we work together. This means you won’t just lead a team; you’ll be part of a supportive, values-driven organisation that invests in you.
About the role
- Lead and support a team delivering responsive duty advocacy services
- Ensure high-quality, person-centred support at the first point of contact
- Provide coaching, guidance and supervision to develop your team’s confidence and capability
- Monitor performance, quality and demand, helping shape service improvements
- Build strong relationships with partners and stakeholders
- Maintain a calm, solutions-focused approach in a fast-paced environment
About you
- You’ll be someone who has experience in advocacy, advice, or a similar people-focused service
- Brings strong leadership skills, with the ability to motivate and develop others
- Communicates clearly and can make complex situations easy to understand
- Is calm under pressure and able to prioritise effectively
- Is passionate about empowering people and upholding their rights
What you’ll get in return
- A supportive and collaborative team environment
- Opportunities for ongoing learning and career development
- A culture that prioritises wellbeing, flexibility and trust
- The chance to make a real difference every day
Working for N-Compass gives you access to a great range of benefits:
- 25 days annual leave entitlement + bank holidays with additional days for length of service
- Extra day off for your birthday
- Maximum 37-hour week
- 5% Employer Pension Contribution, 3% Employee Pension Contribution
- Employee Assistance Programme – free, independent resource available 24/7 via telephone, email and online
- Westfield Mosaic Health Plan, covering dental, optical, therapy and wellbeing treatments
- Death in service benefit
- Bereavement Counselling
- Probate Helpline
- Family Friendly Policies
- Monthly Employee Award
- Buying and selling annual leave
- 3 hours off for Christmas shopping
- Learning and Development Opportunities
- Dynamic, innovative, fun organisation
Hours
37 hours per week. Successful applicants will be required to undergo an enhanced DBS check. N-Compass is an equal opportunities employer. If you require any adjustments to participate in the recruitment and selection process, please contact a member of our People Services Team – hr@n-compass.org.uk. This role may be closed prior to the advertised closing date, dependent on applicant numbers, therefore early applications are advised.
Team Leader in Preston employer: N-compass Towards a Brighter Future Ltd
At N-Compass, we pride ourselves on being an exceptional employer, fostering a culture of kindness, openness, and trust where every voice is valued. As a Duty Advocacy Team Leader, you will not only lead a dedicated team but also benefit from a supportive environment that prioritises employee wellbeing and professional growth, with access to ongoing learning opportunities from day one. Join us in making a meaningful difference while enjoying generous benefits such as 25 days annual leave, flexible working arrangements, and a strong commitment to your development.
Contact Details:
N-compass Towards a Brighter Future Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Preston
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with their team and community. This will help you tailor your answers and show that you’re a great fit for their values.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you empowered your team or handled a tough situation. We want to hear about your experiences, so be ready to share them in a way that highlights your skills and passion for advocacy.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand how you can contribute to the team. Ask about their approach to employee development or how they handle feedback – it’s a great way to connect.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Team Leader in Preston
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for advocacy shine through. We want to see how much you care about empowering others and making a difference in their lives. Share personal experiences or insights that highlight your commitment to this important work.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can lead with purpose, so highlight your leadership experience and how it aligns with our values at N-Compass.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, especially when it comes to complex situations. Use simple language to explain your experiences and how they relate to the role of Duty Advocacy Team Leader.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive and collaborative team.
How to prepare for a job interview at N-compass Towards a Brighter Future Ltd
✨Know the Company Culture
Before your interview, take some time to understand N-Compass's culture and values. They emphasise kindness, openness, and trust, so think about how you can demonstrate these qualities in your responses. Share examples from your past experiences that align with their commitment to advocacy and support.
✨Showcase Your Leadership Skills
As a Duty Advocacy Team Leader, you'll need strong leadership skills. Prepare to discuss your previous experiences leading teams, focusing on how you've motivated and developed others. Be ready to share specific instances where your guidance made a difference in team performance or morale.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex situations in simple terms, as you might need to do this with both your team and the individuals seeking support. Consider role-playing common scenarios to refine your ability to convey information clearly and empathetically.
✨Prepare for Fast-Paced Scenarios
Given the nature of the role, you may face high-pressure situations. Think of examples where you've maintained a calm, solutions-focused approach in similar environments. Be prepared to discuss how you prioritise tasks and manage stress while ensuring high-quality support for those in need.
