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- Tasks: Support CRM strategies and deliver engaging multi-channel campaigns.
- Company: Join N Brown, a leader in inclusive fashion for over 150 years.
- Benefits: Enjoy 24 days holiday, annual bonuses, and mental health support.
- Why this job: Make a real impact on customer loyalty and experience in a dynamic environment.
- Qualifications: Strong communication skills and eagerness to learn; marketing experience is a plus.
- Other info: Flexible working hours and hybrid options in a vibrant Manchester location.
The predicted salary is between 30000 - 42000 £ per year.
Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.
Working here you’ll explore everything the world of digital retail has to offer - asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.
The role involves working in a fast-paced customer centric team, supporting a performance focused CRM strategy to engage and encourage customers to respond and convert, driving loyalty, profitability and lifetime value. You will support the day-to-day delivery of the CRM strategy, working closely with other departments to ensure a cohesive and seamless customer experience.
You will support on end-to-end campaigns from briefing to sending across email, push, SMS and paper, always following industry best practice. As the customer champion, you will use customer insight and data to deliver focused campaigns that encourage customers to engage and convert, driving loyalty, profitability and lifetime value. You will implement new ideas and testing to optimise channel growth and performance in line with KPIs and benchmarks.
A day in the life of a CRM Assistant includes:
- Delivering multi-channel campaigns across Email, Push, SMS, Paper and more
- Using customer segmentation, targeting and testing to improve key metrics such as open rates, click through, conversion and ROI
- Maintaining customer lifecycle programmes e.g. Welcome, Winback, Re-engage
- Maintaining automated behavioural programmes e.g. Abandoned Bag
- Driving customer loyalty through schemes and key moments
- Working collaboratively with other departments such as Creative, Trade, Product & Data
- Developing understanding of customer behaviour and drivers to increase order frequency and reactivate lapsing customers
What are we looking for?
- Good communication and organisation skills
- Strong work ethic and ambition & eagerness to learn and develop CRM knowledge
- Ability to work collaboratively as a team
- Relevant degree or equivalent desirable
- Previous internship or work experience in marketing/retail role desirable
- Competent user of MS Excel and other MS Office programmes
What’s in it for you?
- 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
- Annual bonus scheme
- Enhanced maternity and adoption leave
- Company pension with up to 8% N Brown contribution
- Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
- A range of financial wellbeing support
- Colleague discount across all N Brown brands
- Onsite café with subsidised rates and local restaurant discounts!
- Life Assurance and Private Medical Insurance
- Paid volunteer time - all our colleagues can take a full day paid to volunteer for a charity of their choice
Ways of Working: We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!
Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.
Our promise to you: We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
What happens when you apply to a role at N Brown? As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!
Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.
CRM Assistant (Permanent & Fixed Term Opportunities) in Manchester employer: N Brown
Contact Detail:
N Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant (Permanent & Fixed Term Opportunities) in Manchester
✨Tip Number 1
Get to know the company inside out! Research N Brown's values, products, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your skills align with the CRM role. Use examples from your past experiences to demonstrate your abilities and enthusiasm for the position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your eagerness for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace CRM Assistant (Permanent & Fixed Term Opportunities) in Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our mission of making customers feel amazing.
Tailor Your CV: Make sure to customise your CV for the CRM Assistant role. Highlight any relevant experience or skills that align with what we're looking for, like your communication skills or any marketing experience you've had. It helps us see why you're a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your strengths and what you can bring to the table.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at N Brown
✨Know Your CRM Basics
Before the interview, brush up on your CRM knowledge. Understand key concepts like customer segmentation, targeting, and campaign management. This will show that you're not just interested in the role but also have a solid foundation to build upon.
✨Showcase Your Communication Skills
Since this role involves working closely with various departments, be prepared to discuss how you’ve effectively communicated in past experiences. Share examples of how you’ve collaborated on projects or campaigns, highlighting your ability to convey ideas clearly.
✨Demonstrate Your Analytical Mindset
N Brown values data-driven decisions, so come ready to talk about how you've used data in previous roles or projects. Discuss any experience you have with analysing customer behaviour or campaign performance, and how you can apply that to improve key metrics.
✨Embrace Innovation and Flexibility
The fast-paced environment at N Brown means adaptability is key. Be ready to share instances where you’ve embraced new ideas or technologies in your work. Highlight your eagerness to learn and how you can contribute to innovative solutions in the CRM space.
