eCommerce Manager FTC (Maternity Cover) in Manchester

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.

This role is responsible for planning and executing the retail trade plan to drive the commercial performance of the brand and deliver an exceptional customer experience.

A day in the life of an eCommerce Manager at N Brown:

• Accountable for a high performing retail website including the day-to-day management of the site.
• Plan, execute daily, weekly, monthly campaigns and product promotions.
• Lead a robust post activity review process used to inform future optimisation.
• Identify new opportunities for growth for channel and support and facilitate a test and learn approach, implementing successful outcomes.
• Work closely with DT to improve platform process and customer experience.
• Working closely with E –Commerce Optimisation SMEs to deliver a positive customer experience across the full customer journey.
• Ensure strong internal relationships across both the trading team and cross functionally including FS (Financial Services), Brand, Digital Marketing, CRM, and product to ensure commercial plans are delivered.
• Work towards exceeding budgeted KPIs on a daily, weekly, yearly basis.
• Reporting performance of channel to senior level on a daily / weekly basis with accurate and informative insights to drive decisions and actions.
• Deputise for Head of Trade.
• Drive the discipline of consistently tracking performance and leveraging insights to ensure growth targets are achieved in the team.
• Use customer insight, competitor analysis and business performance to support quarterly business planning.
• Advising on best practice and sharing knowledge with peers across our retail brands.
• Responsible for chairing cross functional meetings, setting agendas & ensuring actions are completed.
• Lead and coach a high performing team ensuring objectives are set, personal development plans are in place and conduct regular performance reviews and 121’s.

• A proactive and driven self-starter who is able to work in a fast-paced environment, multitask, work to deadlines and reprioritise where necessary.
• Must demonstrate commercial acumen, strong analytical skills, planning capability and attention to detail.
• Takes accountability and is assertive and confident in making decision for the customer and the team.
• Excellent communication skills, ability to influence and build strong stakeholder relations to facilitate cross functional working.
• Displays a desire for continuous personal self-improvement with a growth mindset.
• Is curious about the world of ecommerce, demonstrating knowledge of the customer, the market, technology and competition.
• A leader who sets high standards for the team and invests time in coaching and mentoring.

• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days.
• Annual bonus scheme.
• Enhanced maternity and adoption leave.
• Company pension with up to 8% N Brown contribution.
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services.
• A range of financial wellbeing support.
• Colleague discount across all N Brown brands.
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance.
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice.

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat! Our full-time working hours are 36.17 per week over 5-days. We don’t have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.

Our promise to you: We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown? As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.