Delivery Manager

We’re looking for an experienced Delivery Manager to join our Fintech team as we build an exciting new financial services platform.We work AI-natively, treating delivery as a continuous improvement process – using AI and data to understand how work flows from idea to live service, identify bottlenecks and continually improve how we deliver.You’ll take the lead in making this happen, helping our teams work smarter, remove obstacles and deliver better outcomes.Please note: This is a hybrid role, with an expectation to be in commutable distance to work on-site at our Head Office in Manchester’s Northern Quarter.What will you do as an Delivery Manager at N Brown?Own the delivery lifecycle: Oversee delivery from initial idea and discovery through design, build, testing and release into live service.Use data to drive performance: Build and maintain meaningful delivery metrics, including lead time, cycle time, throughput and defect rates, using data from our delivery and technology tools.Identify opportunities to improve: Use AI and analytical insight to identify bottlenecks, dependencies and inefficiencies, understanding root causes rather than just symptoms.Drive continuous improvement: Turn insights into measurable improvement initiatives, working with product, engineering, risk and security teams to test solutions, track results and share best practice.Improve visibility and forecasting: Provide clear, AI-assisted reporting on delivery progress, performance and potential risks, keeping stakeholders informed and aligned.Champion responsible AI adoption: Support the safe and effective use of AI within a regulated financial services environment, ensuring appropriate data handling, security, auditability and human accountability.Remove delivery obstacles: Manage competing priorities, risks, issues and dependencies, helping teams stay focused and maintain momentum.What skills and experience will you have?Proven experience managing the delivery of technology products, services or transformation programmes within a complex environment, ideally within a regulated industry.Strong understanding of the full delivery lifecycle, from discovery through to live service.Excellent analytical skills, with experience building and interpreting delivery metrics using tools such as SQL, spreadsheets or BI dashboards.Experience identifying delivery bottlenecks, analysing root causes and implementing improvements that deliver measurable business results.Confident using AI tools to support analysis, reporting and delivery, with the ability to critically assess and validate AI-generated insights.Experience working across multidisciplinary teams, managing dependencies and influencing stakeholders without direct line management responsibility.Excellent communication and stakeholder management skills, with the confidence to engage, influence and build relationships with stakeholders at all levels, from technical teams through to senior leadership.Confident presenting complex information, delivery insights and potential risks in a clear, concise and engaging way, adapting your communication style to suit different audiences.Strong knowledge of Agile, Lean and Waterfall methodologies, with the ability to adapt your approach to different delivery challenges.Experience coaching teams and individuals to improve delivery practices and adopt new ways of working.It would be great if you also have:Experience or formal training in Lean, Kanban, value stream mapping or Theory of Constraints.Exposure to AI-assisted software development, testing or agentic workflows.An understanding of AI risks in regulated environments, including data privacy, bias, security and auditability.Experience within financial services, payments or fintech.What type of person are we looking for?Naturally curious, analytical and always looking to understand why things happen.Evidence-led, comfortable challenging assumptions and making decisions based on reliable data.Enthusiastic about AI and motivated to experiment, learn and share new ideas.Tenacious and proactive, with a focus on delivering meaningful results.Decisive and organised, able to prioritise effectively in a fast-moving environment.An excellent communicator who is confident engaging with people at all levels, building strong relationships and navigating challenging stakeholder conversations.A collaborative and approachable individual who communicates openly, challenges constructively and isn't afraid to have honest conversations.Someone who enjoys a start-up environment, gets things done and doesn't take themselves too seriously!What's in it for you?Hybrid working24 days holiday, plus 8 bank holidays.Annual bonus scheme.Enhanced maternity and adoption leave.Company pension with up to 8% N Brown contribution.Mental health support, including wellbeing champions and counselling services.Financial wellbeing support, including access to Stream – helping you track your pay and access your earnings early.Colleague discount across all N Brown brands.On-site café with subsidised rates and local restaurant discounts.Life assurance and private medical insurance.One paid volunteering day each year.N Brown – who we are and why work for us?N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,000 people nationwide.Through our strategic retail brands JD Williams, Jacamo and Simply Be, alongside our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take pride in delivering products that help everyone look and feel amazing without compromising on choice, value or accessibility.We’re committed to building a diverse workforce and creating an inclusive environment where everyone feels valued. Inclusion, diversity, equity and belonging are at the heart of our culture and our ambition to become the UK's most loved and trusted consumer platform.In May 2024, we were proud to be named one of The Sunday Times Best Places to Work, recognising the positive and inclusive culture our colleagues help create.Ways of workingWe offer hybrid working, which varies across the business depending on the role. Our Head Office is based in Manchester's Northern Quarter, with excellent transport links and plenty of great places to eat and socialise nearby.Our working hours are 36.17 hours per week, across five days.We believe AI will become a standard part of modern professional practice. We're looking for people who are open to learning, experimenting and responsibly adopting AI tools to improve efficiency, insight and impact.Our promise to youWe're an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability.Your application will always be reviewed by a real person. We appreciate the time you take to apply and will keep you updated on your application wherever possible.What happens when you apply?Once we receive your application, we'll send you an email confirmation. We aim to get back to you as soon as possible with an update and appreciate your interest in joining N Brown. Good luck!Discipline(s): Digital TechnologyJob type: Replacement of a Leaver