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For Companies At a Glance
- Tasks: Drive eCommerce performance and create exceptional customer experiences through innovative strategies.
- Company: N Brown, a leader in inclusive fashion for over 150 years.
- Benefits: 24 days holiday, flexible working, and opportunities for personal growth.
- Why this job: Make a real impact in digital retail while embracing innovation and creativity.
- Qualifications: Proactive self-starter with strong analytical skills and a passion for eCommerce.
- Other info: Join a dynamic team that values collaboration and continuous development.
The predicted salary is between 28800 - 48000 £ per year.
About N Brown
Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don't believe that age, size, shape, or background should stop anyone from feeling confident, stylish, and happy with the way they look and feel. With our industry-leading expertise in creating fashion that fits, we've been proudly breaking down these barriers for over 150 years. We help our customers express themselves with stylish products, helpful services, and flexible finance. Now, we're moving forward together — embracing innovation and new technology to continue delighting our customers.
Working at N Brown
Working here, you'll explore everything the world of digital retail has to offer — asking questions, trying new things, and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects, and work flexibly, and you've got the perfect place to show your skills and learn new ones. It's fast-paced at times, but that just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation, and love rising to a challenge, your work with us will have a serious impact on the business, your career, and our customers' lives. We are proud to be N Brown.
Role Overview
This role is responsible for planning and executing the retail trade plan to drive the commercial performance of the brand and deliver an exceptional customer experience.
A Day in the Life of an eCommerce Manager at N Brown
- Accountable for a high-performing retail website, including day-to-day site management
- Plan and execute daily, weekly, and monthly campaigns and product promotions
- Lead a robust post-activity review process to inform future optimisation
- Identify new opportunities for channel growth and support a test-and-learn approach, implementing successful outcomes
- Work closely with Digital Technology (DT) to improve platform processes and customer experience
- Partner with eCommerce Optimisation SMEs to deliver a positive end-to-end customer journey
- Build strong internal relationships across Trading and cross-functional teams including Financial Services, Brand, Digital Marketing, CRM, and Product
- Work towards exceeding budgeted KPIs on a daily, weekly, and yearly basis
- Report channel performance to senior stakeholders with clear insights to drive actions
- Deputise for the Head of Trade when required
- Drive performance tracking discipline and leverage insights to achieve growth targets
- Use customer insight, competitor analysis, and business performance data to support quarterly business planning
- Share best practice and knowledge across retail brands
- Chair cross-functional meetings, set agendas, and ensure actions are completed
- Lead and coach a high-performing team, setting objectives, managing PDPs, and conducting regular performance reviews and 1-to-1s
Requirements
- Proactive, driven self-starter able to work in a fast-paced environment
- Strong commercial acumen with excellent analytical, planning, and attention-to-detail skills
- Confident decision-maker who takes accountability for outcomes
- Excellent communication skills with the ability to influence and build strong stakeholder relationships
- Demonstrates a growth mindset and commitment to continuous development
- Curious about eCommerce, with knowledge of customers, market trends, technology, and competitors
- A people leader who sets high standards and invests time in coaching and mentoring
What's in It for You? 24 days holiday (+ 8)
Ecommerce Manager in Chester employer: N Brown Group
Contact Detail:
N Brown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those at N Brown. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Show off your skills! If you've got a portfolio or examples of successful campaigns, bring them along to interviews. It’s a great way to demonstrate your experience and creativity in action.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle some scenario-based questions during interviews. Think about how you'd handle challenges in eCommerce and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the N Brown team.
We think you need these skills to ace Ecommerce Manager in Chester
Some tips for your application 🫡
Show Your Passion for eCommerce: When you're writing your application, let your enthusiasm for eCommerce shine through! Share specific examples of how you've embraced innovation in past roles and how you plan to bring that same energy to N Brown.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Ecommerce Manager role. We want to see how your background fits with our mission of inclusivity and customer satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at N Brown Group
✨Know Your Numbers
As an eCommerce Manager, you'll need to demonstrate your strong commercial acumen. Brush up on key performance indicators (KPIs) relevant to the role, such as conversion rates and average order value. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Curiosity
N Brown values innovation and a curious mindset. Prepare examples of how you've embraced new technologies or strategies in your previous positions. This could be anything from implementing a new platform to experimenting with different marketing tactics.
✨Build Relationships
Strong stakeholder relationships are crucial for this role. Think of instances where you've successfully collaborated with cross-functional teams. Be prepared to share how you’ve influenced others and driven projects forward through effective communication.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when faced with challenges, such as optimising a campaign or addressing customer feedback. This will show your ability to think on your feet and adapt in a fast-paced environment.
