At a Glance
- Tasks: Lead the Service Desk team and ensure top-notch technical support for all users.
- Company: Join N-able, a leader in cyber resilience with a supportive global team.
- Benefits: Enjoy medical coverage, generous PTO, paid volunteering days, and a hybrid work model.
- Other info: Be part of a culture that values innovation, collaboration, and continuous learning.
- Why this job: Make a real impact in cybersecurity while growing your career in a dynamic environment.
- Qualifications: 3+ years of management experience and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 € per year.
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
You will be responsible for leading and overseeing the Service Desk team, ensuring the delivery of high-quality technical support services to all users. This role involves managing the day-to-day operations of the Service Desk, implementing best practices, developing and mentoring team members, and working closely with other IT departments to ensure a seamless support experience.
What You'll Do
- Collaborate closely between IT and the business to integrate highly valued IT services and solutions.
- Provide matrix accountability throughout IT.
- Drive continuous service improvement by monitoring the critical service level KPIs.
- Foster data-driven conversations around your organization.
- Drive cross-site initiatives and projects within IT.
- Develop an environment that fosters a high-performance and innovative organization.
- Manage the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting, and providing direction in prioritizing activities.
- Responsible for the ongoing mentoring, training, and performance output of the Service Desk team.
- Meet with business group employees and managers on an ongoing basis to collect feedback to improve services and support and keep customers informed of any changes that impact the employee base.
- Maintain and enhance enterprise Incident Management, Problem Management, Knowledge Management, and Service Request processes.
- Strong executive presence, with the ability to coordinate, communicate, and manage at all levels in the organization.
- Exceptional customer relationship skills with experience managing and developing technical staff and teams.
- Organize and deliver remote site services for corporate events including yearly meetings, significant off‑sites.
What You'll Bring
- 3+ Years of people management or team lead experience.
- Strong organization skills.
- Customer advocate and relentless passion to solve issues quickly.
- Broad knowledge in the following areas: desktop PC, administration, email administration, Microsoft productivity tools, Atlassian Suite, and telecommunications.
- Strong analysis capabilities and skills in structured problem-solving.
Purple Perks
- Medical, dental and vision coverage.
- Generous PTO and observed holidays.
- 2 Paid Volunteering Days per year.
- Employee Stock Purchase Program.
- Fund-raising opportunities as part of our giving program.
- N-ablite Learning – custom learning experience as part of our investment in you.
- The Way We Work – our hybrid working model based on trust and flexibility.
Manager, IT in Edinburgh employer: N-able
At N-able, we pride ourselves on being an exceptional employer that champions innovation and collaboration within a dynamic work environment. Our commitment to employee growth is evident through tailored learning experiences and generous benefits, including flexible working arrangements and paid volunteering days, all designed to foster a culture of support and empowerment. Join us in our mission to redefine cyber resilience while being part of a team that values your contributions and encourages meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, IT in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with N-ablites on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching N-able's culture and values. Show us how your experience aligns with our mission of redefining cyber resilience. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! As a potential manager, you’ll need to demonstrate your ability to tackle complex issues. Use real-life examples to showcase your analytical thinking during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at N-able.
We think you need these skills to ace Manager, IT in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing teams and delivering high-quality technical support, as these are key for the Manager, IT role. We want to see how your skills align with our mission at N-able!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about cyber resilience and how your background makes you a perfect fit for our team. Don’t forget to mention any specific projects or achievements that showcase your problem-solving skills.
Showcase Your Leadership Style:In your application, let us know how you lead and mentor teams. We value strong leadership, so share examples of how you've developed team members and driven service improvements in previous roles. This will help us see your potential impact at N-able.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our future N-ablites!
How to prepare for a job interview at N-able
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around desktop PC administration, Microsoft productivity tools, and the Atlassian Suite. N-able is looking for someone who can hit the ground running, so being well-versed in these areas will show that you're ready to lead the Service Desk team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in mentoring and developing staff, as well as any initiatives you've led that improved service delivery. This role is all about fostering a high-performance environment, so demonstrating your leadership style will be key.
✨Be a Customer Advocate
N-able values exceptional customer relationship skills, so come prepared with stories that showcase your ability to solve issues quickly and effectively. Think about times when you've gone above and beyond for customers or how you've gathered feedback to improve services—this will resonate well with the interviewers.
✨Emphasise Collaboration
Since the role involves working closely with other IT departments, be ready to discuss how you've collaborated across teams in previous roles. Share specific examples of cross-site initiatives or projects you've been involved in, and how you ensured seamless communication and support throughout.
