At a Glance
- Tasks: Manage partner accounts and drive customer success in a dynamic tech environment.
- Company: Join N-able, a global leader in cyber resilience and innovative tech solutions.
- Benefits: Enjoy competitive perks like medical coverage, generous PTO, and hybrid work flexibility.
- Other info: Be part of a supportive team that values your growth and contributions.
- Why this job: Make a real impact while building relationships and driving growth in exciting markets.
- Qualifications: Fluent Italian and strong English skills; experience in customer-facing roles preferred.
Why N-able
At N-able, we're not just helping businesses be secure - we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do—and in you.
Why N-able
At N-able, we're not just helping businesses be secure - we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do—and in you.
This is a fantastic opportunity to join N-able at an exciting stage as we build a new distributor-led Customer Success model across key EMEA markets.
As a Customer Success Manager, you will play a meaningful role in shaping a strategic initiative from the ground up supporting distributor and MSP partner relationships, driving customer value, retention, and growth, and helping define best practices that can scale across the region.
You will work closely with distributors, MSP partners, Sales, Customer Success, and internal stakeholders to ensure partners have the guidance, engagement, and support they need to achieve measurable business outcomes. It is a chance to make a real impact in markets with strong growth potential while gaining valuable exposure to SaaS, MSPs, channel partnerships, and commercial growth strategies.
This role is hybrid (minimum 3 days per week in our Edinburgh office, and 2 days from home).
We are looking for native or fluent (C1) Italian-speaking candidates.
What You'll Do
- Manage a portfolio of 80-100 partner accounts across your assigned market.
- Build trusted relationships with distributors and MSP partners, acting as a key point of contact for success, adoption, and growth.
- Drive retention, customer value, product adoption, and long-term partner engagement.
- Identify expansion opportunities and collaborate closely with Sales, Distribution, and internal stakeholders.
- Lead business reviews and strategic customer conversations that connect partner goals with measurable outcomes.
- Gather and relay customer and partner insights to internal stakeholders to support the continuous improvement of processes, and the overall experience.
- Help define best practices for a new distributor-led Customer Success model across EMEA.
What You'll Bring
- Native or fluent Italian and strong English communication skills.
- Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
- A commercial mindset, with confidence building relationships, identifying growth opportunities, and helping partners achieve business outcomes.
- Experience managing a large portfolio of accounts while balancing priorities and stakeholder needs.
- Strong organization, prioritization, communication, and stakeholder management skills.
- A consultative approach that helps customers and partners understand value, solve challenges, and succeed.
- Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments would be a plus.
Purple Perks
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Employee Stock Purchase Program
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility
About N-able
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
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Customer Success Manager - Italian Speaker employer: N-able
N-able is an excellent employer that fosters a dynamic work culture in the heart of Edinburgh, where innovation and collaboration thrive. Employees benefit from comprehensive training and leadership support, ensuring personal and professional growth, alongside generous PTO that promotes work-life balance. With a focus on technology and relationship-building, this role offers a rewarding opportunity to contribute to a forward-thinking company while enjoying the vibrant atmosphere of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Italian Speaker
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at N-able. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like N-able before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Italian Speaker
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to N-able:Your cover letter is your chance to shine! Tell us why you want to work at N-able specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at N-able!
How to prepare for a job interview at N-able
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
