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For Companies At a Glance
- Tasks: Lead customer journey insights and enhance experiences through research and analysis.
- Company: Join a UK company specializing in private health and life insurance for employees.
- Benefits: Competitive salary up to £70,000 and flexible on-site work options.
- Why this job: Make a real impact on customer experience and loyalty while working in a supportive environment.
- Qualifications: Experience in mentoring, insights, and analytics; Matillion knowledge is a plus.
- Other info: Enjoy a streamlined 2-stage interview process.
The predicted salary is between 42000 - 84000 £ per year.
CUSTOMER INSIGHT MANAGER
Stockport, 2 days a week on-site
Up to £70,000
The Company:
Joining a UK based company who provides private health and life insurance to members. They partner with business to provide this offer to employees.
The Role:
As a Customer Insight Manager, you will be responsible for:
- Provide insights into end-to-end customer journeys
- Gathering insights from surveys and complaints and delivering true insights
- Conducts or commissions research to offer valuable insights for businesses
- Optimising customer journeys to enhance advocacy, loyalty, and customer experience
- Analyse Voice of customer and speech analysis
Skills/Requirements:
– Mentoring experience
– Insight and Analytics experience
– Matillion desirable
Interview Process:
2 stage process
Customer Insights Manager employer: n/a
Contact Detail:
n/a Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer insights and analytics. Being able to discuss current methodologies and tools during your interview will show that you're proactive and knowledgeable in the field.
✨Tip Number 2
Prepare specific examples of how you've optimized customer journeys in previous roles. Highlighting your direct impact on customer advocacy and loyalty will resonate well with the hiring team.
✨Tip Number 3
Research the company’s approach to customer experience and be ready to discuss how you can contribute to their goals. Tailoring your insights to align with their business model will demonstrate your genuine interest.
✨Tip Number 4
Practice articulating your mentoring experience, as this is a key requirement for the role. Be prepared to share how you've guided others in the field of insights and analytics.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Insights Manager position. Understand the key responsibilities and required skills, such as mentoring experience and insight analytics.
Tailor Your CV: Customize your CV to highlight relevant experience in customer insights, analytics, and any mentoring roles you've held. Use specific examples that demonstrate your ability to optimize customer journeys and analyze customer feedback.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Discuss your experience with gathering insights from surveys and complaints, and how you can contribute to enhancing customer advocacy and loyalty.
Prepare for Interviews: Since the interview process is two stages, prepare by practicing common interview questions related to customer insights and analytics. Be ready to discuss your previous projects and how they relate to the responsibilities of the role.
How to prepare for a job interview at n/a
✨Understand the Customer Journey
Make sure you have a solid grasp of what an end-to-end customer journey looks like. Be prepared to discuss how you would gather insights and optimize these journeys to enhance customer experience.
✨Showcase Your Analytical Skills
Be ready to demonstrate your experience with insight and analytics. Bring examples of how you've used data to drive decisions and improve customer advocacy in previous roles.
✨Prepare for Research Discussions
Since the role involves conducting or commissioning research, think about past projects where you've gathered valuable insights. Be prepared to discuss your methodology and the impact of your findings.
✨Highlight Mentoring Experience
If you have mentoring experience, be sure to highlight it during the interview. Discuss how you've guided others in understanding customer insights and analytics, as this will show your leadership potential.
