Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve problems for colleagues every day.
- Company: Join a collaborative IT team in a dynamic professional environment.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Other info: Work in a vibrant office culture with flexible arrangements.
- Why this job: Make a real impact by helping others and enhancing daily operations.
- Qualifications: 2 years of IT Service Desk experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a service-driven IT Service Desk Analyst who genuinely enjoys helping people and solving problems. You’ll be the first point of contact for colleagues across the firm—delivering efficient, accurate support and making a real impact on day-to-day operations. This is a brilliant opportunity to join a collaborative IT team where your ideas, initiative, and customer focus will be valued.
What you’ll be doing:
- Providing responsive, high-quality IT support across a variety of channels—email, phone, MS Teams, and in person.
- Managing and resolving Service Desk tickets quickly and professionally.
- Supporting users with faults, queries, and access requests.
- Escalating issues where needed to minimise disruption.
- Setting up and maintaining IT equipment (laptops, mobiles, multi-screen setups).
- Preparing meeting rooms for virtual meetings and presentations.
- Supporting ongoing IT projects and improvements.
- Sharing knowledge with colleagues and contributing to the knowledge base.
You’ll also work within ITIL best practices, including incident management, request fulfilment, and maintaining clear communication with users throughout.
What we’re looking for:
- At least 2 years’ experience in a busy IT Service Desk environment (ideally within professional services or legal).
- A strong customer focus with experience supporting users directly.
- Hands-on experience with ITIL frameworks (incident, problem, change management).
- Technical skills: Microsoft Office (Outlook, Word, Excel, Teams), Microsoft 365, Active Directory, and Intune.
- Familiarity with security and networking tools (e.g. Mimecast, VPN, 2FA).
- Experience supporting hardware including laptops, iPhones, and desktop setups.
About you:
- Communicates clearly and confidently at all levels.
- Stays calm under pressure and enjoys problem-solving.
- Is organised, proactive, and able to juggle priorities.
- Takes pride in delivering a high level of service.
- Works well independently and as part of a team.
You’ll spend at least 60% of your working week in the office, though we know there is no one-size-fits-all and arrangements may vary from role to role. Our strong culture is founded on working together in the office, which we aim to maintain through our people being regularly co-located, working cohesively and in collaboration with one another.
Service Desk Analyst employer: Mytunbridgewells
Contact Detail:
Mytunbridgewells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Desk roles and practice your responses. Remember, they want to see your problem-solving skills in action, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your tech skills! During interviews, highlight your hands-on experience with Microsoft Office, Active Directory, and any other relevant tools. Make sure they know you’re not just a people person but also a tech whiz!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we value in a Service Desk Analyst.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT Service Desk experience and any relevant technical skills to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you’ve helped users in the past. Share specific examples that demonstrate your problem-solving skills and customer focus.
Showcase Your Communication Skills: Since you'll be the first point of contact for colleagues, it’s important to showcase your communication skills. Use clear and concise language in your application to reflect how you would interact with users.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mytunbridgewells
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied incident management and request fulfilment in your previous roles. This will show that you understand the framework and can hit the ground running.
✨Show Off Your People Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you stay calm under pressure—these are key traits they’re looking for!
✨Demonstrate Technical Know-How
Familiarise yourself with the technical tools mentioned in the job description, like Microsoft 365 and Active Directory. Be prepared to discuss your hands-on experience with hardware support, as well as any security and networking tools you've used. This will help you stand out as a knowledgeable candidate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.