Receptionist in Royal Tunbridge Wells

Cripps are looking for a Receptionist to join our Workplace team. This is a key front-of-house role, ensuring a polished, welcoming and efficient experience for all visitors and clients. The ideal candidate will be an excellent communicator with strong client or customer service skills, representing the firm professionally at all times. This is a multi-site position: based in Tunbridge Wells on Mondays and Fridays, with regular travel to London and Horsham Tuesday to Thursday (a minimum of twice per month). Travel expenses will be paid for any travel to London or Horsham.

KEY RESPONSIBILITIES

• Provide a consistently high standard of service to all visitors and clients.
• Maintain a tidy, professional reception, waiting area and meeting rooms.
• Answer, screen and direct incoming calls through the switchboard.
• Manage online bookings for meeting rooms and parking spaces.
• Monitor and triage enquiries via the “contacts” inbox.
• Log visitor arrivals/departures and manage security passes.
• Support the training of reception team members.
• Travel between offices to provide cover as needed.
• Carry out post scanning, quality checks, reprographics support and general admin tasks.
• Monitor stock levels and order supplies when required.
• Some light administrative tasks.

WORKING HOURS

Reception operates 08:00–18:00. The team works together to ensure full coverage. Shift pattern - 8.30am-5.30pm or 9-6pm.

BENEFITS

• Contributory pension
• Private medical insurance
• Life assurance

PERSON SPECIFICATION

Experience

• Experience within a customer services role.
• Confident liaising with clients, partners and colleagues at all levels.
• Able to work independently, manage priorities and maintain confidentiality.

Qualifications

• GCSE (or equivalent) in Maths and English.
• Good IT skills, including Microsoft Word.

Skills & Attributes

• Strong communication and interpersonal skills.
• Organised, accurate and able to work under pressure.
• Flexible team player with a high level of client care.
• Willing to take on a wide range of tasks and support a small, busy team.
• Willing to travel at late notice and as necessary.

You’ll spend at least 60% of your working week in the office, though we know there is no one-size-fits-all and arrangements may vary from role to role. Our strong culture is founded on working together in the office, which we aim to maintain through our people being regularly co-located, working cohesively and in collaboration with one another. At Cripps, our purpose is to make a positive and lasting difference. It’s why we do what we do. In 2024, we became a certified B Corporation to make a legal and very public commitment that we mean what we say. As one of only a handful of UK B Corp law firms, we are held accountable to our social and environmental promises. We are transparent on what we are doing well and where we are falling short. We are excited about the opportunities this affords us to continually improve as a responsible, sustainable, and inclusive business. Come and join us to help solve real world problems, champion big ambitions, and make a personal impact on our people, our clients, our planet, and our communities.