Soft Play and F&B Manager - Beckenham, London

To lead, develop, and deliver Mytime Active\’s Food & Beverage (F&B) and Soft Play services, ensuring operational excellence, strong financial performance, and outstanding customer experience.

Responsibilities

• Oversee the daily operations of Soft Play and all F&B areas which include the cafes, event/party bookings, Children\’s activities and vending provisions.
• Create and manage staff rotas, by ensuring that appropriate staffing levels are scheduled in line with establishment levels, budgets and in correlation with customer throughput.
• Ensure that all relevant QMS procedures are effectively understood by all team members and evidenced through positive audit outcomes.
• Deliver an effective communication strategy to ensure that all staff across both departments are up to date with current promotions and operational procedures.
• Recruit, train, and develop staff through effective 1-1\’s. Ensure absence (sickness and holidays) and performance issues are recorded via the HR people system.
• Ensure that Employee Engagement initiatives are part of 1-1\’s with your team members.
• To proactively develop where applicable team members for succession planning.
• Maintain staff training compliance at a minimum of 95%.
• Maintain effective control of food and beverage products through the proactive checking of stock levels to prevent over ordering and wastage.
• To have overall responsibility for the stock control of food and beverage ensuring that a 65% GP is delivered on a monthly basis through effective stock rotation and minimising wastage.
• Conduct monthly stock takes utilising the Cherry Pi system.
• Investigate any anomalies to stock holding values or variance to a 65% GP.
• Ensure all stock is ordered via Cherry Pi and only utilising approved items.
• Ensure all point of sale stock including vending machines are full.
• To carry out all duties with regard to Health & Safety requirements and regulations according to the Health & Safety Policy, including food safety standards, hygiene, and licensing laws.
• Complete periodic auditing of all food and beverage and Soft Play operations as per the QMS and resolve any audit actions within the agreed timeline.
• Ensure any statutory compliance concerns are escalated to the Centre Manager.
• Introduce and execute new promotions, special events, and seasonal menus to attract customers and boost sales. Plan and implement effective quarterly sales plans to achieve income targets.
• Conduct weekly financial performance reviews with the Centre Manager to ensure budget expectations are being met across all responsible areas.
• Marketing and communication – take responsibility for the marketing and promotion of Soft Play activities, camps, and parties. When available, attend local events and fairs to raise awareness of the Soft Play services at The Spa. Maintain school partnerships to support Activity Camp sales by developing access into schools.
• Monitor and act on customer feedback received via comment cards, or NPS survey results. Provide feedback in weekly HOD meetings.
• Maintain a presence on the shop floor in both F&B and Soft Play to ensure a high level of interaction between staff and customers.
• Ensure a consistently high standard of maintenance and cleanliness in all areas.

Qualifications

• At least two years\’ experience of working in a similar fast paced, customer facing environment with financial budget expectations.
• Previous experience leading/supervising a team.
• Proof of attainment of qualifications.
• Evidence of your right to work in the United Kingdom.
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.

Desirable

• NVQ Level 3 or equivalent in leadership and management.
• Level 3 Designated Safeguarding Officer (DSO) Training.
• Food Safety Level 3 certificate.
• 3 day first-aid qualification.

Benefits

• Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!).
• 30 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage.
• NEST pension.
• Early Pay—withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus.
• Exceptional achievement award scheme.
• Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.