Sales and Operations Manager - Pype Hayes - Sutton Coldfield, West Midlands

Job Type: Full Time, Permanent - 40 hours per week

Are you passionate about golf and ready to lead sales and operations for a dynamic site that delivers top-tier experiences? If so, we’re looking for dedicated and enthusiastic Sales and Operations Manager to join our team.

Benefits:

• Free access to Mytime Leisure & Golf for you AND one other. (worth up to £1,000 each year!)
• 30 days annual leave (including bank holidays).
• Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay - withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus
• Exceptional achievement award scheme.
• Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.

Key Duties:

• To implement the marketing plan to maximise sales of memberships, golf societies, functions, business meetings and casual golfers to both sites, implementing effective prospecting, networking and referral schemes.
• To set internal targets with Centre Manager for all FOH staff including respect to sales.
• Monitor the performance of the operation through the companies accounting and reporting procedures and react appropriately.
• Promote an excellent standard of customer service in accordance with the Mytime Active code of conduct and service standards.
• To train & develop operations staff to ensure they have extensive product knowledge, customer service skills and sales techniques, to maximise sales.
• To produce financial reports on the performance of each revenue stream.
• To carry out all duties relating to Health & Safety requirements and regulations according to the Health & Safety Policy.

Role requirements:

• Previous experience of working in a customer services environment, including sales, cashless banking and promotions.
• Experience of working in the Golf/Leisure industry.
• Experience in marketing.
• Experience in leading a team to deliver high-quality services.
• Commercial awareness and business acumen; Sound knowledge on sales strategy and planning for golf and how to implement sales and promotional campaigns.

Interested? Here's a little more about us: We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!

All offers of employment are conditional upon you signing the contract of employment and:

• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom;
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.

Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Mytime Active reserve the right to remove the advert for this role as required.