Duty Manager - Walnuts Leisure Centre - Orpington, London

Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you! As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands‑on approach, leadership skills, and the ability to handle day‑to‑day challenges efficiently.

Responsibilities

• To assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities.
• To lead and manage a team of staff whilst on duty and taking responsibility for the day‑to‑day operations of the team.
• Assist with the organisation of all activities, groups and events/special programmes administered by the Centre.
• To assist in maintaining accurate records of income/attendances, to provide full audit and transaction records.
• Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training.
• To monitor Pool Plant and equipment in liaison with the technical team and take any corrective action to meet the swimming pool and facilities environmental standards.
• To take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues.
• Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures.

Qualifications

• At least two years\’ experience of working in a customer service environment.
• Desirable: NPLQ qualification
• Desirable: Pool Plant
• Desirable: First Aid
• Health and Safety (IOSH, NEBOSH), Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom;
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.

Benefits

• Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!).
• 30 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay – withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus.
• Exceptional achievement award scheme.
• Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.