Duty Manager - Walnuts Leisure Centre - Orpington, London

Responsibilities

• Assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities.
• Lead and manage a team of staff whilst on duty and taking responsibility for day‑to‑day operations of the team.
• Assist with the organisation of all activities, groups and events/special programmes administered by the Centre.
• Assist in maintaining accurate records of income/attendance, providing full audit and transaction records.
• Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training.
• Monitor pool plant and equipment in liaison with the technical team and take corrective action to meet the swimming pool and facilities environmental standards.
• Take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues.
• Close or open the department when on the relevant shift, in accordance with departmental opening procedures.

Job Description

Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you! As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands‑on approach, leadership skills, and the ability to handle day‑to‑day challenges efficiently.

Qualifications

• At least two years\’ experience of working in a customer service environment.

Desirable

• NPLQ qualification
• Pool Plant
• First Aid
• Health and Safety (IOSH, NEBOSH), Proof of attainment of qualifications
• Evidence of right to work in the United Kingdom
• Satisfactory Disclosure and Barring Service check if needed for the role

Benefits

• Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!)
• 30 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay – withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus
• Exceptional achievement award scheme.
• Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.