At a Glance
- Tasks: Lead daily operations and manage a team at The Walnuts Leisure Centre.
- Company: Join a social enterprise dedicated to improving community wellbeing.
- Benefits: Enjoy free leisure access, competitive salary, and 30 days annual leave.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real impact while helping others live healthier lives.
- Qualifications: Customer service experience required; NPLQ and First Aid are a plus.
The predicted salary is between 45091 - 45091 £ per year.
- Duty Manager - The Walnuts Leisure Centre - Orpington, London
- Job Type: Full Time, Permanent - 40 hours per week
Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team?
Then this may be for you!
As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site.
The role requires a hands-on approach, leadership skills, and the ability to handle day-to-day challenges efficiently.
Benefits
In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
- Free access to Mytime Leisure & Golf for you AND one other.(worth up to £1,000 each year!)
- 30 days annual leave (including bank holidays). Additional leave with length of service.
- Holiday purchase scheme.
- 25% off food and beverage and free hot drinks.
- NEST pension.
- Early Pay - withdraw a part of your salary in advance of the pay day.
- New Employee Referral Bonus
- Exceptional achievement award scheme.
- Discounts, e Vouchers & salary sacrifice schemes via our Employee Benefits Platform.
Key Duties
- To assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities.
- To lead and manage a team of staff whilst on duty and taking responsibility for the day-to-day operations of team.
- Assist with the organisation of all activities, groups and events/special programmes administered by the Centre.
- To assist in maintaining accurate records of income/attendances, to provide full audit and transaction records.
- Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training.
- To monitor Pool Plant and equipment in liaison with the technical team and take any corrective action to meet the swimming pool and facilities environmental standards.
- To take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues.
- Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures.
Role requirements
- At least two years' experience of working in a customer service environment.
Desirable
- NPLQ qualification
- Pool Plant
- First Aid
- Health and Safety (IOSH, NEBOSH)
Interested? Here's a little more about us
We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services.
These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire.
We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible.
To date we've helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become apart of giving back to the community!
- All offers of employment are conditional upon you signing the contract of employment and:
- Satisfactory health clearance;
- Two satisfactory references;
- Proof of attainment of qualifications;
- Evidence of your right to work in the United Kingdom; and
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.
Mytime Active reserve the right to remove the advert for this role as required.
Duty Manager - The Walnuts Leisure Centre - Orpington, London employer: Mytime Active
Mytime Active is an exceptional employer dedicated to enhancing community wellbeing through accessible services, including swimming and leisure activities. As a Swimming Coordinator at our Biggin Hill location, you will enjoy a supportive work culture with competitive benefits such as free access to leisure facilities, generous annual leave, and opportunities for professional growth. Join us in making a positive impact while enjoying a fulfilling career in a vibrant and community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - The Walnuts Leisure Centre - Orpington, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mytime Active. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mytime Active
Don't be shy about reaching out to Mytime Active directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - The Walnuts Leisure Centre - Orpington, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mytime Active and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mytime Active
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
