At a Glance
- Tasks: Lead the management and operations of a vibrant golf club, ensuring top-notch customer experiences.
- Company: Join Mytime Active, a dynamic leisure and golf organisation with a focus on community.
- Benefits: Enjoy a competitive salary, free leisure access, generous leave, and discounts on food and drinks.
- Other info: Great career growth opportunities and a supportive team culture await you!
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Experience in managing leisure facilities and a passion for customer service is essential.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Oversee overall management and operations of the Centre.
- Ensure financial targets are met and the site operates in accordance with service outputs, objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management.
- Maintain the centre and equipment to industry standards, reporting recommended actions to the management team or facilities team.
- Ensure staff display, comply with and champion the company’s brand values internally and externally.
- Provide an enjoyable experience for all customers, respond to complaints or inquiries, solicit feedback and create plans to meet expectations.
- Ensure management, development and coordination of staff resources effectively meet all operational requirements.
Qualifications and Experience
- Proven management experience in a multi‑facility leisure and/or golf facility environment.
- Proven experience in developing and implementing leisure and/or golf functions to meet business objectives.
- Proven experience of implementing sales and marketing strategies.
- Experience of managing multi-disciplinary teams, either directly or through contracts/franchises.
- Proven experience in supporting the organisation’s business development strategy, identifying and maximising new business opportunities, maintaining key relationships and exceeding targets.
- Proven experience in maintaining customer relationships and ensuring excellent customer service as appropriate to the business.
- Recognised qualification in Leisure Management, Sports Development or a related subject, preferably to degree level or NVQ 4. An additional business qualification would be advantageous.
- First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management, proof of attainment of qualifications.
- Evidence of your right to work in the United Kingdom.
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.
Benefits
- Competitive salary and benefits package.
- Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!).
- 33 days annual leave (including bank holidays).
- Additional leave with length of service.
- Holiday purchase scheme.
- 25 % off food and beverage and free hot drinks.
- NEST pension.
- Early Pay – withdraw a part of your salary in advance of the pay day.
- New Employee Referral Bonus.
- Exceptional achievement award scheme.
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.
Centre Manager - High Elms Golf Club - Downe, Orpington employer: Mytime Active
Mytime Active is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including free access to leisure facilities and generous annual leave. Our vibrant work culture fosters teamwork and innovation, ensuring that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer experiences at High Elms Golf Club in Downe, Orpington.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Manager - High Elms Golf Club - Downe, Orpington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure and golf industry. Attend events, join local clubs, or even hit the greens to meet potential employers and colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your proven management experience and how you've successfully met financial targets in previous roles. Use specific examples to make your case stronger.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application process to open. Reach out directly to the company through our website, express your interest, and ask about upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready to discuss how you handle customer complaints and ensure excellent service. Think of some real-life scenarios where you turned a negative experience into a positive one. This will demonstrate your commitment to customer satisfaction.
We think you need these skills to ace Centre Manager - High Elms Golf Club - Downe, Orpington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Centre Manager role. Highlight your management experience in leisure or golf facilities, and don’t forget to showcase any relevant qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your ability to meet financial targets and enhance customer satisfaction. Let us know what makes you tick!
Showcase Your Achievements:When filling out your application, be sure to include quantifiable achievements. Whether it’s increasing customer satisfaction scores or successfully implementing marketing strategies, we love to see numbers that back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Mytime Active!
How to prepare for a job interview at Mytime Active
✨Know the Centre Inside Out
Before your interview, make sure you research High Elms Golf Club thoroughly. Understand its operations, customer demographics, and any recent news or changes. This will help you demonstrate your genuine interest and show that you're ready to take on the responsibilities outlined in the job description.
✨Showcase Your Management Skills
Prepare specific examples from your past experience that highlight your management capabilities, especially in a multi-facility environment. Be ready to discuss how you've successfully led teams, met financial targets, and implemented effective sales and marketing strategies. This will prove you're the right fit for overseeing the Centre's operations.
✨Customer Experience is Key
Since providing an enjoyable experience for customers is crucial, think of instances where you've handled complaints or improved customer satisfaction. Share these stories during your interview to illustrate your commitment to excellent service and your ability to respond effectively to feedback.
✨Align with Company Values
Familiarise yourself with Mytime Active's brand values and be prepared to discuss how you embody these in your work. Highlight your experience in championing company values within teams and how you plan to maintain this culture at the Centre. This alignment will resonate well with the interviewers.
