At a Glance
- Tasks: Manage golf bookings, provide exceptional customer service, and assist with clerical duties.
- Company: Join a mission-driven social enterprise focused on community wellbeing.
- Benefits: Flexible hours, free leisure access, discounts, and early pay options.
- Other info: Be part of a supportive team making a positive impact in local communities.
- Why this job: Combine your love for golf with a rewarding role that gives back to the community.
- Qualifications: Receptionist experience and a passion for customer service.
Job Type: Flexible - Zero Hours (Weekend, Evening & Lone Working)
Do you have experience working as a receptionist? Do you have an interest in Golf? If so, we’re looking for dedicated and enthusiastic Golf Receptionist to join our team!
Benefits
- Flexible: In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
- Free access to Mytime Leisure & Golf for you (worth up to £500 each year!)
- 25% off food and beverage and free hot drinks
- NEST pension
- Early Pay- withdraw a part of your salary in advance of the pay day.
- Exceptional achievement award scheme
- Discounts and eVouchers available via our Employee Benefits Platform.
Key Duties:
- To administer golf bookings using computerised and manual systems, ensuring all customers are booked in correctly.
- To administer the hire equipment and deposit system.
- To record and administer the lost property system.
- Ensure that all information displayed in the reception area is up to date and regularly restocked.
- To sell shop stock in accordance with company procedures & upsell at every opportunity.
- To assist with any general clerical duties as requested.
- To attend Receptionist meetings and feedback ways of improving and developing the service.
- To feedback any areas of concern or any Health and Safety issues to the Manager.
Role Requirements:
Is to be responsible for providing exceptional customer service to members and guests at the golf course or club, managing check-ins, reservations, and handling various administrative duties.
Interested? Here's a little more about us: We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!
All offers of employment are conditional upon you signing the contract of employment and:
- Satisfactory health clearance;
- Two satisfactory references;
- Proof of attainment of qualifications;
- Evidence of your right to work in the United Kingdom;
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Mytime Active reserve the right to remove the advert for this role as required.
Golf Receptionist - Bromley Golf Centre / High Elms Golf Centre - Bromley/Orpington, London employer: Mytime Active
Join a vibrant team where your passion for golf can flourish as a Sales and Operations Manager. Our company offers a supportive work culture, competitive salary, and an attractive benefits package, including free access to Mytime Leisure facilities. With ample opportunities for professional growth and development, you'll be part of a dynamic environment that values teamwork and excellence in delivering unforgettable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Receptionist - Bromley Golf Centre / High Elms Golf Centre - Bromley/Orpington, London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mytime Active. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mytime Active before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Golf Receptionist - Bromley Golf Centre / High Elms Golf Centre - Bromley/Orpington, London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mytime Active:Your cover letter is your chance to shine! Tell us why you want to work at Mytime Active specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mytime Active!
How to prepare for a job interview at Mytime Active
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
