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- Tasks: Lead and manage operations at a vibrant leisure centre, ensuring top-notch customer satisfaction.
- Company: Join a passionate social enterprise dedicated to community wellbeing and leisure services.
- Benefits: Enjoy 33 days annual leave, discounts, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your management skills.
- Qualifications: Experience in leisure management and a relevant qualification are essential.
- Other info: Be part of a team that reinvests profits into local communities for a healthier lifestyle.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dibden Golf Course
Do you have management experience in the leisure/golf industry? If so, we are looking for a dedicated and enthusiastic Centre Manager to join our team! In return, you get to work for a great company with like-minded people with a competitive salary and benefits package including:
- 33 days annual leave (including bank holidays). Additional leave with length of service.
- Holiday purchase scheme.
- 25% off food and beverage.
- NEST pension.
- New Employee Referral Bonus.
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.
Responsibilities include:
- Overall management and operations of the Centre.
- Ensuring financial targets are achieved and that the site operates in accordance with the service outputs detailed within the site's specific objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management.
- Maintenance of centre and equipment to industry standards and reporting recommended actions to the Management Team or facilities team.
- Ensuring all staff comply with and champion the company's brand values both internally and externally.
- Responding to customer complaints or inquiries and creating a plan to consistently meet customer expectations.
- Management, development and co-ordination of staff resources to effectively meet all operational requirements.
Requirements:
- Proven management experience in a multi-facility leisure and/or golf facility environment.
- Experience supporting the organisation's business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets.
- Experience in maintaining customer relationships and ensuring excellent customer service.
- A recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4.
- Proven track record in managing and developing sports and leisure facilities.
- First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management.
We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date, we've helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!
All offers of employment are conditional upon you signing the contract of employment and satisfactory health clearance; satisfactory Disclosure and Barring Service (DBS) check if needed for the role. Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.
General Manager (Food) in London employer: Mytime Active
Contact Detail:
Mytime Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (Food) in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the leisure and golf industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission to improve community wellbeing.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to management experience and customer service. We want you to shine when discussing how you’ve exceeded targets in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace General Manager (Food) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your management experience in the leisure or golf industry, and don’t forget to showcase any relevant qualifications. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've exceeded targets or improved customer satisfaction in previous roles. Let us know why you’re the perfect fit!
Showcase Your Leadership Skills: In your application, emphasise your leadership skills and experience managing teams. We’re looking for someone who can inspire and develop staff while ensuring operational excellence. Share stories that demonstrate your ability to lead effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mytime Active
✨Know Your Stuff
Make sure you brush up on your knowledge of the leisure and golf industry. Familiarise yourself with current trends, challenges, and opportunities in the sector. This will not only show your passion but also demonstrate that you're proactive and well-informed.
✨Showcase Your Management Skills
Prepare specific examples from your past experiences where you've successfully managed teams or projects. Highlight how you achieved financial targets, improved customer satisfaction, or handled complaints. This will help the interviewers see your capability in action.
✨Emphasise Customer Service
Since customer satisfaction is key in this role, be ready to discuss how you've maintained strong customer relationships in previous positions. Share stories that illustrate your commitment to excellent service and how you’ve turned negative experiences into positive outcomes.
✨Align with Company Values
Research Mytime Active’s mission and values, and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their goal of improving community wellbeing and how you embody their brand values in your work.