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- Tasks: Lead daily operations and manage a team at our vibrant leisure centre.
- Company: Join an independent social enterprise dedicated to community wellbeing.
- Benefits: Enjoy free access to leisure facilities, 30 days leave, and early pay options.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Customer service experience required; NPLQ and health & safety qualifications are a plus.
- Other info: Be part of a mission-driven team that reinvests in local communities.
The predicted salary is between 27000 - 28000 £ per year.
Location: Pavilion Leisure Centre
Salary: £27,000 - £28,000 per annum
Job Type: Permanent
Closing Date: 31st Jan 2026
Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you!
As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands-on approach, leadership skills, and the ability to handle day-to-day challenges efficiently.
Benefits:
- Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!)
- 30 days annual leave (including bank holidays)
- Additional leave with length of service
- Holiday purchase scheme
- 25% off food and beverage and free hot drinks
- NEST pension
- Early Pay - withdraw a part of your salary in advance of the pay day
- New Employee Referral Bonus
- Exceptional achievement award scheme
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform
Key Duties:
- To assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities
- To lead and manage a team of staff whilst on duty and taking responsibility for the day-to-day operations of the team
- Assist with the organisation of all activities, groups and events/special programmes administered by the Centre
- To assist in maintaining accurate records of income/attendances, to provide full audit and transaction records
- Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training
- To monitor Pool Plant and equipment in liaison with the technical team and take any corrective action to meet the swimming pool and facilities environmental standards
- To take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues
- Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures
Role requirements:
- At least two years' experience of working in a customer service environment
- Desirable NPLQ qualification
- Pool Plant
- First Aid
- Health and Safety (IOSH, NEBOSH)
We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!
All offers of employment are conditional upon you signing the contract of employment and:
- Satisfactory health clearance
- Two satisfactory references
- Proof of attainment of qualifications
- Evidence of your right to work in the United Kingdom
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.
Duty Manager - Pavilion Leisure Centre - Bromley, London employer: Mytime Active
Contact Detail:
Mytime Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Pavilion Leisure Centre - Bromley, London
✨Tip Number 1
Get to know the company! Research Pavilion Leisure Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think of examples from your past experiences that highlight your leadership skills and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to improve wellbeing in the community.
We think you need these skills to ace Duty Manager - Pavilion Leisure Centre - Bromley, London
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for providing excellent customer service in your application. We want to see how you connect with customers and create a positive experience, so share any relevant examples!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Duty Manager role. Mention specific skills and experiences that align with the job description, like leadership and operational management.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Mytime Active
✨Know the Centre Inside Out
Before your interview, take some time to research the Pavilion Leisure Centre. Familiarise yourself with their services, facilities, and community initiatives. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlighting your hands-on approach will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Given the emphasis on excellent customer service, be ready to discuss how you've handled challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
