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- Tasks: Lead daily operations and manage a team at our leisure or golf site.
- Company: Join an independent social enterprise focused on community wellbeing.
- Benefits: Enjoy free access to leisure facilities, 30 days annual leave, and competitive salary.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Customer service experience required; NPLQ and health & safety qualifications are a plus.
- Other info: Be part of a mission-driven team that reinvests in local communities.
The predicted salary is between 27000 - 28000 £ per year.
Location: Darrick Wood
Salary: £27,000 to £28,000 pa
Job Type: Permanent 40 hours
Closing Date: 6th February 2026
Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you!
As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands-on approach, leadership skills, and the ability to handle day-to-day challenges efficiently.
Benefits:
- Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!)
- 30 days annual leave (including bank holidays)
- Additional leave with length of service
- Holiday purchase scheme
- 25% off food and beverage and free hot drinks
- NEST pension
- Early Pay - withdraw a part of your salary in advance of the pay day
- New Employee Referral Bonus
- Exceptional achievement award scheme
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform
Key Duties:
- To assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities
- To lead and manage a team of staff whilst on duty and taking responsibility for the day-to-day operations of the team
- Assist with the organisation of all activities, groups and events/special programmes administered by the Centre
- To assist in maintaining accurate records of income/attendances, to provide full audit and transaction records
- Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training
- To monitor Pool Plant and equipment in liaison with the technical team and take any corrective action to meet the swimming pool and facilities environmental standards
- To take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues
- Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures
Role requirements:
- At least two years' experience of working in a customer service environment
- Desirable NPLQ qualification
- Pool Plant
- First Aid
- Health and Safety (IOSH, NEBOSH)
Interested? Here’s a little more about us: We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!
All offers of employment are conditional upon you signing the contract of employment and:
- Satisfactory health clearance
- Two satisfactory references
- Proof of attainment of qualifications
- Evidence of your right to work in the United Kingdom
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.
Duty Manager - Darrick Wood - Orpington, London employer: Mytime Active
Contact Detail:
Mytime Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Darrick Wood - Orpington, London
✨Tip Number 1
Get to know the company! Research Mytime Active and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 3
Prepare for situational questions! As a Duty Manager, you'll need to demonstrate your leadership skills. Think of examples from your past experiences where you successfully managed a team or resolved a challenging situation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Duty Manager - Darrick Wood - Orpington, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see how excited you are about the role and how you can contribute to our mission of improving wellbeing.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in customer service and team management. We love seeing how your past roles have prepared you for this Duty Manager position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Mytime Active
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to community wellbeing and how they operate across various leisure services. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlighting your hands-on approach will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. For instance, how would you handle a busy day with high customer demand? Practising these scenarios can help you articulate your thought process and demonstrate your capability to manage daily operations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows that you’re not just interested in the job, but also in contributing positively to the company culture.
