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- Tasks: Lead daily operations and manage a team at Walnuts Leisure Centre.
- Company: Join a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy free leisure access, 30 days leave, and early pay options.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Experience in customer service; NPLQ and health & safety qualifications are a plus.
- Other info: Be part of a mission-driven team with great career growth opportunities.
The predicted salary is between 27000 - 29000 £ per year.
Salary: £27,000 - £29,000 per annum
Job Type: Permanent
Closing Date: 23rd December 2025
Start Date: January 2026
Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you!
As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands-on approach, leadership skills, and the ability to handle day-to-day challenges efficiently.
Benefits
- Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!)
- 30 days annual leave (including bank holidays). Additional leave with length of service.
- Holiday purchase scheme.
- 25% off food and beverage and free hot drinks.
- NEST pension.
- Early Pay – withdraw a part of your salary in advance of the pay day.
- New Employee Referral Bonus
- Exceptional achievement award scheme.
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.
Key Duties
- Assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities.
- Lead and manage a team of staff whilst on duty and take responsibility for the day-to-day operations of the team.
- Assist with the organisation of all activities, groups and events/special programmes administered by the Centre.
- Assist in maintaining accurate records of income/attendances, and provide full audit and transaction records.
- Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training.
- Monitor Pool Plant and equipment in liaison with the technical team and take corrective action to meet the swimming pool and facilities environmental standards.
- Take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues.
- Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures.
Role Requirements
- At least two years' experience of working in a customer service environment.
Desirable
- NPLQ qualification
- Pool Plant
- First Aid
- Health and Safety (IOSH, NEBOSH)
About Us
We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become part of giving back to the community!
All offers of employment are conditional upon you signing the contract of employment and:
- Satisfactory health clearance;
- Two satisfactory references;
- Proof of attainment of qualifications;
- Evidence of your right to work in the United Kingdom;
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Mytime Active reserve the right to remove the advert for this role as required.
Duty Manager - Walnuts Leisure Centre - Orpington, London employer: Mytime Active
Contact Detail:
Mytime Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Walnuts Leisure Centre - Orpington, London
✨Tip Number 1
Get to know the company! Research Walnuts Leisure Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think of examples from your past experiences that highlight your skills and how you handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Walnuts Leisure Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager - Walnuts Leisure Centre - Orpington, London
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for customer service in your application. We want to see that you genuinely care about providing an excellent experience for our visitors!
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the Duty Manager role. Use keywords from the job description to show us you're a perfect fit for the team.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your key achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Walnuts Leisure Centre.
How to prepare for a job interview at Mytime Active
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Walnuts Leisure Centre. Familiarise yourself with daily operations, team leadership, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. This will demonstrate your capability to handle day-to-day challenges effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, how would you handle a customer complaint or a staffing issue? Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
