At a Glance
- Tasks: Lead daily operations and manage a team at our vibrant leisure centre.
- Company: Join The Spa at Beckenham, a dynamic leisure facility in London.
- Benefits: Enjoy free access to leisure facilities, generous leave, and discounts.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be a key player in creating memorable experiences for our customers.
- Qualifications: Customer service experience required; NPLQ and Pool Plant qualifications are a plus.
The predicted salary is between 30000 - 40000 € per year.
Duty Manager: responsible for overseeing daily operations of our leisure or golf site. The role requires a hands‑on approach, leadership skills, and the ability to handle day‑to‑day challenges efficiently.
Responsibilities
- Assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities.
- Lead and manage a team of staff whilst on duty, taking responsibility for day‑to‑day operations of the team.
- Assist with the organisation of all activities, groups and events/special programmes administered by the Centre.
- Assist in maintaining accurate records of income/attendance, providing full audit and transaction records.
- Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training.
- Monitor Pool Plant and equipment in liaison with the technical team, taking corrective action to meet swimming pool and facilities environmental standards.
- Takes responsibility for technical liaison, maintenance defects, cleaning programmes and logs any issues.
- Close or open the department when on the relevant shift, in accordance with departmental opening procedures.
Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team?
Qualifications
- At least two years experience of working in a customer service environment.
- Desirable: NPLQ qualification.
- Desirable: Pool Plant qualification.
- Desirable: First Aid certificate.
- Desirable: Health and Safety (IOSH, NEBOSH), proof of attainment of qualifications.
- Evidence of your right to work in the United Kingdom.
- Successful completion of a satisfactory Disclosure and Barring Service (DBS) check if needed for the role.
Benefits
- Free access to Mytime Leisure & Golf for you and one other (worth up to £1,000 each year).
- 30 days annual leave, including bank holidays, with additional leave based on length of service.
- Holiday purchase scheme.
- 25% discount on food and beverage and free hot drinks.
- NEST pension.
- Early Pay – allow withdrawal part of your salary in advance of the pay day.
- New employee referral bonus.
- Exceptional achievement award scheme.
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.
Duty Manager - The Spa at Beckenham - Beckenham, London employer: Mytime Active
At The Spa at Beckenham, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as free access to leisure facilities, generous annual leave, and a supportive environment for career growth, our team members enjoy a fulfilling and rewarding experience in the heart of Beckenham, London.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - The Spa at Beckenham - Beckenham, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showing your passion for excellent customer service can really set you apart!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at The Spa at Beckenham. Let’s get you that Duty Manager role!
We think you need these skills to ace Duty Manager - The Spa at Beckenham - Beckenham, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your leadership abilities and any relevant customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect candidate. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s improving customer satisfaction or leading a successful event, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Mytime Active
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at The Spa at Beckenham. Familiarise yourself with daily operations, team management, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your hands-on approach and how you motivate others to achieve their best.
✨Demonstrate Your Customer Service Passion
Customer service is key in this role, so be ready to discuss your approach to providing excellent service. Share specific instances where you've gone above and beyond for customers, and how you handle challenging situations to ensure satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of activities you’ll be organising, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
