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- Tasks: Lead daily operations and manage a team while ensuring excellent customer service.
- Company: Join a social enterprise dedicated to improving community wellbeing.
- Benefits: Enjoy free leisure access, 30 days leave, and discounts on food and drinks.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Two years in customer service; NPLQ and health & safety qualifications are a plus.
- Other info: Be part of a mission-driven team with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you! As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands-on approach, leadership skills, and the ability to handle day-to-day challenges efficiently.
Benefits:
- Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!)
- 30 days annual leave (including bank holidays)
- Additional leave with length of service
- Holiday purchase scheme
- 25% off food and beverage and free hot drinks
- NEST pension
- Early Pay - withdraw a part of your salary in advance of the pay day
- New Employee Referral Bonus
- Exceptional achievement award scheme
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform
Key Duties:
- To assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities
- To lead and manage a team of staff whilst on duty and taking responsibility for the day-to-day operations of the team
- Assist with the organisation of all activities, groups and events/special programmes administered by the Centre
- To assist in maintaining accurate records of income/attendances, to provide full audit and transaction records
- Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training
- To monitor Pool Plant and equipment in liaison with the technical team and take any corrective action to meet the swimming pool and facilities environmental standards
- To take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues
- Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures
Role requirements:
- At least two years' experience of working in a customer service environment
- Desirable NPLQ qualification
- Pool Plant
- First Aid
- Health and Safety (IOSH, NEBOSH)
We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we've helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!
*All offers of employment are conditional upon you signing the contract of employment and: * Satisfactory health clearance; * Two satisfactory references; * Proof of attainment of qualifications; * Evidence of your right to work in the United Kingdom; and * Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Mytime Active reserve the right to remove the advert for this role as required.
Duty Manager employer: Mytime Active
Contact Detail:
Mytime Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Research Mytime Active and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think about your past experiences and how they relate to the role of Duty Manager – we want to hear your stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Mytime Active and contributing to our mission of improving wellbeing.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for providing excellent customer service in your application. We want to see how you’ve gone above and beyond in previous roles to create memorable experiences for customers.
Demonstrate Leadership Skills: As a Duty Manager, you'll be leading a team, so don’t forget to showcase your leadership experience. Share examples of how you've successfully managed teams or projects, and how you tackled challenges head-on.
Tailor Your Application: Take the time to tailor your application to our specific role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mytime Active
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their focus on community wellbeing and how they reinvest profits. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or handled challenges. Highlight your hands-on approach and how you motivate others to achieve their best.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to customer service or operational challenges you might face in this role. Practise articulating how you would handle these situations, focusing on your decision-making process and outcomes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
