At a Glance
- Tasks: Engage with customers, resolve queries, and convert enquiries into memberships.
- Company: Join a social enterprise dedicated to enhancing community wellbeing through leisure services.
- Benefits: Enjoy free access to leisure facilities, generous leave, and early salary access.
- Other info: Flexible weekend hours with a supportive team environment.
- Why this job: Be part of a mission-driven team that makes a real difference in people's lives.
- Qualifications: Experience in leisure or customer service, strong communication, and multitasking skills required.
Position: Customer Relations Advisor
Location: The Pavilion Leisure Centre, Kentish Way, Bromley BR1 3EF
Salary: £23,795.20 p.a. (pro rata) Plus benefits
Job Type: 16 hours on weekends (Fixed Term 7 months)
Working hours:
Sat & Sun 9:00 am-5:30 pm (on-site)
Closing Date: 21st June 2024
MAIN PURPOSE
To deliver revenue from reactive and proactive call centre activity. Increase customer loyalty by delivering a professional and personal service. Achieve targets and exceed internal and external customer expectations.
Key Duties
- Serving customers by providing product and service information and resolving product and service problems.
- Attracting potential customers by answering product and service questions and suggesting information about other products and services.
- Taking incoming enquiries from new customers and converting them to members or purchasers of our products.
- Maintaining customer records by updating profile information.
- Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Achieving individual financial, conversion and interaction targets set by the Mytime Active.
- Recommending potential products or services to management by collecting customer information and analysing customer needs.
- Contributing to team effort by accomplishing related results as needed.
- Maintaining an excellent attendance record within a 7-day operational shift pattern that may change depending on the needs of the business.
Skills and Abilities
- Sales experience
- Phone / Listening skills
- Operational experience within Leisure or Golf
- Data entry skills
- People skills
- Customer focus
- Attention to detail
- Working under pressure (peak times)
- Professionalism
- Multi-tasking
- Microsoft Office (Outlook, Word, Excel)
Benefits
In return you get to work for a great company with like-minded people with a competitive salary and benefits package including :
- Free access to Mytime Leisure & Golf for you and one other.
- 29 days annual leave (including bank holidays). Additional leave with length of service.
- Holiday purchase scheme.
- 25% off food and beverage and free hot drinks.
- NEST pension.
- Early Pay- withdraw a part of your salary in advance of the pay day.
- New Employee Referral Bonus
- Exceptional achievement award scheme.
- Employee Benefits Platform & salary sacrifice schemes.
- Health and Wellbeing Benefits including Health Assessments and checks.
About us
We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long‑term wellbeing of our local communities, and to date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle.
Employment Conditions
- All offers of employment are conditional upon you signing the contract of employment and:
- Satisfactory health clearance;
- Two satisfactory references;
- Proof of attainment of qualifications;
- Evidence of your right to work in the United Kingdom;
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.
Customer Relations Advisor in Bromley employer: Mytime Active
At Mytime Active, we pride ourselves on being an exceptional employer that values the wellbeing of our employees and the communities we serve. Located at The Pavilion Leisure Centre in Bromley, we offer a supportive work culture with competitive benefits, including free access to leisure facilities, generous annual leave, and health and wellbeing initiatives. Join us to be part of a dedicated team that not only meets customer needs but also contributes to a healthier, happier community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in Bromley
✨Tip Number 1
Familiarise yourself with the services offered by Mytime Active. Understanding their range of products and how they benefit customers will help you engage effectively during your interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios can prepare you to showcase your problem-solving abilities and professionalism, which are key for a Customer Relations Advisor.
✨Tip Number 3
Highlight any previous experience in leisure or customer service roles during your discussions. Sharing specific examples of how you've successfully managed customer interactions can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you handle pressure and multitasking, especially during peak times. Providing concrete examples of past experiences where you've excelled under pressure will demonstrate your suitability for the fast-paced environment.
We think you need these skills to ace Customer Relations Advisor in Bromley
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key duties and skills required for the Customer Relations Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or leisure sectors. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets and resolve customer issues.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your professionalism and multi-tasking abilities.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Relations Advisor.
How to prepare for a job interview at Mytime Active
✨Know the Company
Before your interview, take some time to research the company. Understand their mission, values, and the services they offer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Relations Advisor, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure customer satisfaction.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or how you prioritise tasks during busy periods. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Team Spirit
Since the role involves contributing to team efforts, be ready to discuss how you work well in a team environment. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer experiences.
