Centre Manager - Orpington Golf - Orpington, London

Orpington Full-Time No home office possible

Responsibilities

To be responsible and accountable for the overall management and operations of the Centre.
To ensure that financial targets are achieved and that the site operates in accordance with the service outputs detailed within the site’s specific objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management.
To be responsible and accountable for the overall maintenance of the centre and equipment to industry standards and report recommended actions to the rest of the Management Team or facilities team.
Ensure all staff are displaying, complying and championing the company\’s brand values both internally and externally.
Ensure an enjoyable experience for all customers visiting the Centre; respond to customer complaints or inquiries; solicit customer feedback and information through various communication processes; react to information and create a plan to consistently meet the expectations of all customers.
To ensure the management, development and co‑ordination of staff resources are effectively meeting all operational requirements.

Qualifications

Proven management experience in a multi‑facility leisure and/or golf facility environment.
Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives.
Proven experience of implementing sales and marketing strategies.
Experience of managing multi‑disciplinary teams, either directly or through contracts/franchises.
Proven experience of supporting the organisation’s business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets.
Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business.
Recognised qualification in Leisure Management, Sports Development or a related subject preferably at degree level or NVQ 4; an additional business qualification would be advantageous.
With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility.
First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management, proof of attainment of qualifications.
Evidence of right to work in the United Kingdom.
Evidence of a satisfactory Disclosure and Barring Service (DBS) check if needed for the role.