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For Companies At a Glance
- Tasks: Lead the Centre's operations and ensure an amazing experience for all customers.
- Company: Join Mytime Active, a vibrant leisure and golf organisation.
- Benefits: Enjoy competitive pay, free leisure access, and 33 days of annual leave.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Management experience in leisure or golf, plus a relevant qualification.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Oversee overall management and operations of the Centre.
- Ensure financial targets are met and the site operates in accordance with service outputs, objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management.
- Maintain the centre and equipment to industry standards, reporting recommended actions to the management team or facilities team.
- Ensure staff display, comply with and champion the company’s brand values internally and externally.
- Provide an enjoyable experience for all customers, respond to complaints or inquiries, solicit feedback and create plans to meet expectations.
- Ensure management, development and coordination of staff resources effectively meet all operational requirements.
Qualifications and Experience
- Proven management experience in a multi‑facility leisure and/or golf facility environment.
- Proven experience in developing and implementing leisure and/or golf functions to meet business objectives.
- Proven experience of implementing sales and marketing strategies.
- Experience of managing multi-disciplinary teams, either directly or through contracts/franchises.
- Proven experience in supporting the organisation’s business development strategy, identifying and maximising new business opportunities, maintaining key relationships and exceeding targets.
- Proven experience in maintaining customer relationships and ensuring excellent customer service as appropriate to the business.
- Recognised qualification in Leisure Management, Sports Development or a related subject, preferably to degree level or NVQ 4.
- An additional business qualification would be advantageous.
- First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management, proof of attainment of qualifications.
- Evidence of your right to work in the United Kingdom.
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.
Benefits
- Competitive salary and benefits package.
- Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!).
- 33 days annual leave (including bank holidays).
- Additional leave with length of service.
- Holiday purchase scheme.
- 25 % off food and beverage and free hot drinks.
- NEST pension.
- Early Pay – withdraw a part of your salary in advance of the pay day.
- New Employee Referral Bonus.
- Exceptional achievement award scheme.
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.
Centre Manager - High Elms Golf Club - Downe, Orpington employer: Mytime Active
Contact Detail:
Mytime Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - High Elms Golf Club - Downe, Orpington
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and golf industry. Attend local events or join online forums where you can meet people who might know about job openings at places like High Elms Golf Club.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your management experience and successful projects. This will help you stand out during interviews and showcase how you can meet their business objectives.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for management roles in leisure facilities. This will help you articulate your experience and demonstrate your passion for customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand values.
We think you need these skills to ace Centre Manager - High Elms Golf Club - Downe, Orpington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your management experience in leisure or golf facilities, and don’t forget to showcase any relevant qualifications. We want to see how your skills align with our business objectives!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your ability to meet financial targets and enhance customer satisfaction. Let us know what makes you tick!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Did you implement a successful marketing strategy? Did you exceed sales targets? We love numbers, so quantify your successes where possible!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mytime Active
✨Know the Centre Inside Out
Before your interview, make sure you research High Elms Golf Club thoroughly. Understand its operations, customer demographics, and any recent news or changes. This will help you demonstrate your genuine interest and show that you're ready to take on the responsibilities of overseeing management and operations.
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in leisure or golf facilities. Highlight specific examples where you've successfully met financial targets or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Customer-Centric Thinking
Since providing an enjoyable experience for customers is key, think of ways you've handled complaints or solicited feedback in the past. Share how you turned negative experiences into positive outcomes, showcasing your commitment to excellent customer service and brand values.
✨Prepare for Team Management Questions
Expect questions about managing multi-disciplinary teams. Be ready to discuss your approach to staff development and coordination. Think of examples where you've effectively motivated your team or implemented training programmes that aligned with business objectives.