Centre Manager

Role : Centre Manager

Location: Magpie Hall Lane, Bromley BR2 8JF

Salary: £32,000.00 p.a. Plus Benefits

Job Type : 40 hours per week, Permanent

Closing date : 14th March 2025

MAIN PURPOSE

To deliver, develop and drive Mytime Active’s business with responsibility for one site, to deliver a service which significantly contributes to the strategic aims and objectives by:

• Maximising and driving income, profitability, occupancy utilisation, employee engagement, customer satisfaction and service standards;
• Securing best value in delivery and continuous improvement in the provision of the service;
• Using best practice and innovation to achieve excellent customer service;
• Development of Team to enable high performing staff who can achieve set targets;
• Implement and manage the highest standards of health and safety in all areas of responsibility;
• Be instrumental in empowering workforce opportunities to enable high performance and engagement in your teams and exceeding set targets;
• To have direct accountability for the delivery of Mytime Active’s/Divisions financial performance, engagement score, and brand values.

Principle Duties

• To be responsible and accountable for the overall management and operations of the Centre;
• To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations;
• To ensure that Mytime Active operational procedures and quality standards are adhered to at all times whilst providing strategic input to their development;
• Ensure full compliance with all contractual responsibilities whilst maintaining quality service by establishing and enforcing company standards;
• Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required;
• Ensure that the systems provide information to the Client as required;
• Develop and maintain quality assured procedures for all aspects of the facilities operations in line with Mytime Active’s operational systems and policies;
• To undertake or commission/capital project work on any aspect of the site.

KNOWLEDGE

• Knowledge of business and management principles and practices;
• Knowledge of strategic planning;
• A sound working knowledge of current facility management, best practice and statutory compliance and their practical application within leisure and/or golf;
• Sound working knowledge of strategic planning and capital projects;
• Knowledge of Human Resource management principles and practices;
• Knowledge of basic economic and accounting principles and practices;
• Knowledge of office administrative procedures;
• Knowledge of Service Improvement Models (such as Quest and/or IiP).

EXPERIENCE

• An in-depth understanding of sales and marketing planning;
• Commercial awareness and business acumen; and proficient in relevant software applications;
• Proven management experience in a multi-facility leisure and/or golf facility environment;
• Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;
• Proven experience of implementing sales and marketing strategies;
• Experience of managing multi-disciplinary teams, either directly or through contracts/franchises;
• Proven experience of supporting the organisation’s business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets;
• Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business;
• Proven experience to be a natural forward planner who critically assesses own performance.

QUALIFICATIONS

• The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous;
• With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;
• First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management.

BENEFITS

• In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
• Free access to Mytime Leisure & Golf for you and one other.
• 25 days annual leave (not including bank holidays).
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Exceptional achievement award scheme.
• Employee discount & salary sacrifice schemes.

*All offers of employment are conditional upon you signing the contract of employment and:

• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom;
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.

Mytime Active reserves the right to remove the advert for this role as required.

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