At a Glance
- Tasks: Provide exceptional customer service and create a welcoming environment for guests.
- Company: Join a passionate team at The Spa at Beckenham, dedicated to community wellbeing.
- Benefits: Enjoy free access to leisure facilities, competitive salary, and 30 days annual leave.
- Other info: Dynamic role with opportunities for personal growth and community contribution.
- Why this job: Be the first point of contact and make a positive impact on customers' experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Job Type: Part Time, Permanent - 24 hours per week
Do you enjoy providing exceptional customer service? Are you organised, friendly, and ready to handle the busy environment of a leisure or golf site? If so, we’re looking for a passionate customer focused individual with excellent communication skills to help create a welcoming environment. By being the first point of contact for our customers you will play a vital role in providing a positive first impression!
Benefits:
- Free access to Mytime Leisure & Golf for you AND if you work 16 hours or more, you can request a plus 1 membership for one other (worth up to £1,000 each year!)
- 30 days annual leave (including bank holidays)
- Additional leave with length of service
- Holiday purchase scheme
- 25% off food and beverage and free hot drinks
- NEST pension
- Early Pay - withdraw a part of your salary in advance of the pay day
- New Employee Referral Bonus
- Exceptional achievement award scheme
- Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform
Key Duties:
- To administer course enrolments, bookings using computerised and manual systems
- To answer inquiries, providing information and assistance as needed
- To administer the hire equipment and deposit system
- To log and report all customer complaints and feedback and any other areas of concern to the Duty Manager
- To monitor admissions of everyone entering the facility and adhere to access control procedures
- Close down or open the department when on the relevant shift, in accordance with our company’s procedures
- Fully support and promote all Mytime Active Programmes, events and challenges and memberships
- Promote and cross-sell other services provided within the centres, to encourage customers to participate in other activities, e.g. swimming, group exercise and Golf
Role Requirements:
- Previous experience in a customer service or receptionist role, preferably in the leisure or golf industry
- Strong communication skills and a friendly, approachable demeanour
- Basic IT knowledge and experience in operating a booking system
- Ability to multi-task and work under pressure in a busy environment
Interested? Here's a little more about us: We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!
All offers of employment are conditional upon you signing the contract of employment and:
- Satisfactory health clearance
- Two satisfactory references
- Proof of attainment of qualifications
- Evidence of your right to work in the United Kingdom
- Satisfactory Disclosure and Barring Service (DBS) check if needed for the role
Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Mytime Active reserve the right to remove the advert for this role as required.
Locations
Receptionist - The Spa at Beckenham - Beckenham, London employer: Mytime Active
Mytime Active is an exceptional employer dedicated to enhancing community wellbeing through accessible services, including swimming and leisure activities. As a Swimming Coordinator at our Biggin Hill location, you will enjoy a supportive work culture with competitive benefits such as free access to leisure facilities, generous annual leave, and opportunities for professional growth. Join us in making a positive impact while enjoying a fulfilling career in a vibrant and community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - The Spa at Beckenham - Beckenham, London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mytime Active and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mytime Active and let us see your personality shine through!
We think you need these skills to ace Receptionist - The Spa at Beckenham - Beckenham, London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mytime Active.
Get Familiar with Our Brand:Before applying, take some time to learn about Mytime Active and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mytime Active
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mytime Active.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mytime Active will surely appreciate.
