At a Glance
- Tasks: Build strong relationships with top clients and enhance their luxury shopping experience.
- Company: Join Mytheresa, a leading luxury fashion e-commerce platform.
- Benefits: Enjoy up to 32 days holiday, staff discounts, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the ambassador for luxury fashion and make a real impact on client experiences.
- Qualifications: 3-5 years in luxury fashion client relations and a passion for exceptional service.
The predicted salary is between 40000 - 50000 £ per year.
To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
What You Will Do
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long‑term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross‑selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re‑orders, and sold‑out item requests.
Who You Are
- 3 – 5 years of experience in a similar client‑facing role within luxury fashion, ideally in e‑commerce.
- Passionate about delivering exceptional customer service with a proactive, hands‑on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales‑driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail‑oriented, and tech‑savvy with excellent communication skills.
- Fluent in English, both written and spoken; additional languages are a plus.
What We Offer
- Up to 32 days of holiday, depending on the length of service, starting with 28 days.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Language & e‑learning courses.
- Staff discount of up to 30%.
- Family‑friendly policies.
- Discounted membership for selected sports platforms & gyms.
- Access to LinkedIn Learning.
- Individual support on mental health & well‑being.
- Social Day.
- Employee Share Purchase Plan.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid‑Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa employer: MYTHERESA
Mytheresa is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of London. With generous benefits such as up to 32 days of holiday, flexible working arrangements, and a strong commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. The role of Personal Shopping and Client Relations Manager provides a unique opportunity to engage with luxury clients while being part of a dynamic team that values creativity and innovation.
