At a Glance
- Tasks: Be the go-to person for our top clients, building strong relationships and enhancing their shopping experience.
- Company: Join Mytheresa, a leading luxury fashion e-commerce platform with a vibrant culture.
- Benefits: Enjoy up to 32 days of holiday, staff discounts, and access to wellness support.
- Other info: Hybrid work model and a commitment to diversity and inclusion.
- Why this job: Make a real impact in luxury fashion while working with a passionate team.
- Qualifications: 3-5 years in client-facing roles, with a flair for fashion and exceptional service.
The predicted salary is between 40000 - 50000 £ per year.
To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
What You Will Do
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long‑term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross‑selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re‑orders, and sold‑out item requests.
Who You Are
- 3 – 5 years of experience in a similar client‑facing role within luxury fashion, ideally in e‑commerce.
- Passionate about delivering exceptional customer service with a proactive, hands‑on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales‑driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail‑oriented, and tech‑savvy with excellent communication skills.
- Fluent in English, both written and spoken; additional languages are a plus.
What We Offer
- Up to 32 days of holiday, depending on the length of service, starting with 28 days.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Language & e‑learning courses.
- Staff discount of up to 30%.
- Family‑friendly policies.
- Discounted membership for selected sports platforms & gyms.
- Access to LinkedIn Learning.
- Individual support on mental health & well‑being.
- Social Day.
- Employee Share Purchase Plan.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid‑Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa employer: MYTHERESA
Mytheresa is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of London. With generous benefits such as up to 32 days of holiday, flexible working arrangements, and a commitment to diversity, we empower our team to thrive while delivering unparalleled luxury experiences to our clients. Join us to be part of a dynamic environment where your passion for fashion and customer service can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who might know someone at Mytheresa. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your passion for luxury fashion! When you get the chance to meet with potential employers, share your insights on current trends and how you can enhance their client experience. It’s all about making that personal connection!
✨Tip Number 3
Prepare for interviews by role-playing common scenarios you might face as a Personal Shopping and Client Relations Manager. Think about how you’d handle different client situations and be ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mytheresa team.
We think you need these skills to ace Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and luxury shine through! Share specific examples of how you've engaged with the industry, whether through previous roles or personal experiences. We want to see that you're not just qualified, but genuinely excited about what we do.
Tailor Your Application:Just like you would curate a personalised shopping experience for a client, tailor your application to match our needs. Highlight your relevant experience in client relations and e-commerce, and make sure to connect your skills to the responsibilities listed in the job description. This shows us you understand the role and are ready to hit the ground running!
Be Clear and Concise:We appreciate clarity! Keep your application well-structured and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and achievements. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it. We can’t wait to hear from you!
How to prepare for a job interview at MYTHERESA
✨Know Your Clients
Before the interview, research Mytheresa's top clients and their preferences. Understand the luxury market and be ready to discuss how you would build strong relationships with these clients. Show that you can personalise experiences based on their shopping behaviour.
✨Showcase Your Sales Skills
Prepare examples of how you've driven customer loyalty and increased sales in previous roles. Be ready to discuss specific initiatives you've implemented that led to successful outcomes. This will demonstrate your sales-driven mindset and entrepreneurial spirit.
✨Be Fashion Savvy
Brush up on current fashion trends and luxury lifestyle insights. During the interview, share your passion for fashion and how it influences your approach to client relations. This will show that you’re not just knowledgeable but genuinely enthusiastic about the industry.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are crucial for this role, consider doing mock interviews with a friend or using online resources. This will help you convey your ideas effectively and leave a lasting impression.
