At a Glance
- Tasks: Be the go-to person for our top clients, building strong relationships and enhancing their shopping experience.
- Company: Join Mytheresa, a leading luxury fashion e-commerce platform with a vibrant culture.
- Benefits: Enjoy up to 32 days of holiday, staff discounts, and access to wellness resources.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in luxury fashion while connecting with stylish clients and driving sales.
- Qualifications: 3-5 years in client-facing roles, a passion for fashion, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
What You Will Do
- Act as the main point of contact and ambassador for Mytheresa's top clients, building strong long‐term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross‐selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re‐orders, and sold‐out item requests.
Who You Are
- 3 – 5 years of experience in a similar client‐facing role within luxury fashion, ideally in e‐commerce.
- Passionate about delivering exceptional customer service with a proactive, hands‐on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales‐driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail‐oriented, and tech‐savvy with excellent communication skills.
- Fluent in English, both written and spoken; additional languages are a plus.
What We Offer
- Up to 32 days of holiday, depending on the length of service, starting with 28 days.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Language & e‐learning courses.
- Staff discount of up to 30%.
- Family‐friendly policies.
- Discounted membership for selected sports platforms & gyms.
- Access to LinkedIn Learning.
- Individual support on mental health & well‐being.
- Social Day.
- Employee Share Purchase Plan.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid‐Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa in London employer: MYTHERESA
Mytheresa is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of London. With generous benefits such as up to 32 days of holiday, flexible working arrangements, and a strong commitment to diversity and inclusion, we empower our team to thrive while delivering unparalleled luxury experiences to our clients. Join us to be part of a dynamic environment where your passion for fashion and customer service can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury fashion industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at events or interviews, be yourself. Let your passion for fashion and client relations shine through – it’s all about building those strong relationships!
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready to discuss how you would handle specific client scenarios or challenges. Think of examples from your past experience that highlight your problem-solving skills and customer service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa in London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and luxury shine through! Share specific examples of how you've engaged with the industry, whether it's through previous roles or personal experiences. We want to see that you're not just qualified, but genuinely excited about the world of luxury fashion.
Tailor Your Application:Just like you would curate a personalised shopping experience for a client, tailor your application to match what we're looking for. Highlight your relevant experience in client relations and e-commerce, and make sure to connect your skills to the responsibilities outlined in the job description. This will show us that you understand the role and are ready to hit the ground running!
Be Proactive and Detail-Oriented:In your written application, demonstrate your proactive mindset and attention to detail. Use clear, concise language and ensure there are no typos or grammatical errors. A polished application reflects your professionalism and shows us that you care about making a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you'll be able to showcase your application in the best light. Plus, it helps us keep everything organised on our end. So, don’t hesitate—get your application in today!
How to prepare for a job interview at MYTHERESA
✨Know Your Clients
Before the interview, research Mytheresa's top clients and their preferences. Understand the luxury market and be ready to discuss how you would build strong relationships with these clients. This shows your proactive mindset and passion for exceptional customer service.
✨Showcase Your Sales Skills
Prepare examples of how you've driven customer loyalty and increased sales in previous roles. Be specific about your strategies for personalized styling and tailored recommendations. This will demonstrate your sales-driven approach and entrepreneurial spirit.
✨Be Fashion Savvy
Brush up on current fashion trends and luxury lifestyle insights. During the interview, share your thoughts on how these trends can influence client preferences and shopping behaviour. This will highlight your strong affinity for fashion and your ability to curate individual communications.
✨Communicate Clearly
Practice articulating your ideas clearly and confidently. Since excellent communication skills are crucial for this role, consider doing mock interviews with a friend or using online platforms. This will help you convey your innovative ideas for enhancing the luxury customer experience effectively.
